NR No. 24-12
Contact: Loree Levy/Aubrey Henry
916-654-9029
mediainquiries@edd.ca.gov
Lo que necesita saber: Las comunidades de California que hablan armenio, coreano y tagalo ya pueden solicitar beneficios de desempleo por internet en el idioma de su preferencia. Esta mejora se suma a los idiomas inglés, español, chino simplificado, chino tradicional y vietnamita que ya están disponibles. Juntos, estos representan los ocho idiomas más hablados entre los adultos con edad de trabajar en California.
SACRAMENTO – El día de hoy, el Departamento del Desarrollo del Empleo (EDD) anunció que ha ampliado aún más las opciones de acceso a idiomas en su portal de internet myEDD y en UI Online para que las personas soliciten beneficios por desempleo usando solicitudes traducidas al armenio, coreano y tagalo.
"Continuamos mejorando la experiencia del cliente con EDDNext, incluyendo un mejor servicio para las comunidades diversas de California”, dijo la directora del EDD, Nancy Farias. “Esta gran mejora al servicio al cliente asistirá a millones de californianos en los ocho idiomas más hablados”, agrego Farias.
Los beneficiarios del desempleo también recibirán actualizaciones a tiempo sobre el estatus de sus solicitudes y notificaciones de pago que se enviarán por correo electrónico o mensaje de texto en el idioma de su preferencia.
Las opciones de idiomas adicionales están disponibles cuando se solicitan beneficios por desempleo en UI Online después de iniciar sesión en myEDD. Próximamente, el EDD agregara mejoras a los idiomas en las solicitudes de incapacidad, del Permiso Familiar Pagado y los Servicios de Sobrepago de Beneficios.
Applying for Unemployment Benefits Online
EDD customers must first create a myEDD account and then register for UI Online, the fastest and most convenient way to apply for benefits and manage an unemployment claim. For languages other than English, customers should select the globe icon at the top of the myEDD login page, revealing a menu of language options (see the following image). Customers are encouraged to indicate their preferred written and spoken language when applying online, which helps the Department to better serve customers seeking multilingual services.
Unemployment customers can get answers to their questions and complete most claim-related tasks through UI Online. Within UI Online, customers can certify for their bi-weekly benefit payments, check payment information, reopen an existing claim, update contact information, reschedule an eligibility phone interview, and send secure messages to unemployment customer service representatives.
The EDD has also established dedicated phone lines in the top languages for unemployment customers who need assistance navigating the claim process.
EDD Language Access Initiatives
Expanding UI Online access adds to the Department’s previously announced efforts to better serve limited English proficient (LEP) individuals – people whose primary language is other than English or have limited ability to read, speak, write, or understand English, including deaf and hard of hearing individuals.
The EDD has already:
- Established a Multilingual Access Advisory Committee that will advise on language considerations that affect people seeking and receiving EDD services.
- Opened an EDD Language Access Office directed by its Language Access Officer.
- Increased its website’s translated content, including vital information about all EDD programs, forms and publications, and contact information, as well as providing access to interpreters in over 200 languages at no cost.
- Provided customers with helpful how-to videos for UI Online in different languages.
Expanding language access to California’s diverse communities is part of EDDNext. The multi-year modernization effort is dedicated to completely transforming the EDD’s customer and employee experiences based on customer research and feedback.
For more information, please visit Language Resources. The EDD will share new updates regarding language access improvements in future news releases and its bi-monthly newsletter, which offers the latest information on major changes impacting EDD customers.
About EDDNext
EDDNext is an ongoing transformation effort that includes updating online applications, contact centers, the claims process, policies, procedures, and forms, to make the EDD experience easier and faster. It involves working with customer service experts, such as Amazon Web Services and Salesforce, to ensure EDDNext is forward-thinking and embraces the best technology and practices. Recently, the EDD started simplifying the unemployment application process by removing some questions and working on a rewrite of the application to make it easier to understand and navigate. The Department also switched benefit debit card services to Money Network which supports providing a new direct deposit option later this year. EDD has also continued to streamline benefit determinations, added customer satisfaction surveys after calls, added text message updates to State Disability Insurance claims, created a new How to Apply for Unemployment guide, launched a new shared customer portal called myEDD, launched dedicated phone lines with EDD staff fluent in California’s eight most commonly spoken languages, and created new multilingual resources pages.