EDDNext
EDDNext: Expanding Language Access
Unemployment applications now available in California’s top eight languages.
Welcome to EDDNext, an ongoing modernization effort to completely transform the EDD customer and employee experience. We’re updating online applications, contact centers, the claims process, policies, procedures, and forms, to make your experience easier and faster.
Latest Updates
- California’s Employment Development Department Transforms the Customer Experience (Salesforce Customer Case Study)
- A Walkthrough of EDD’s Claims Management RFP
- Modernizing EDD by Nancy Faris on the Cal-Liope Newsletter
- Podcast: Ron Hughes Talks with Bill Maile about EDDNext
- EDD Modernization Means Leaving Legacy Behind
- EDD Online Application Now Available in Top Eight Languages
Listen to EDDNext Deputy Director, Ron Hughes on the GovReport as he provides updates about what's next with EDD.
Expanding language access to California’s diverse communities is a key part of our effort to transform the customer experience.
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What to Expect
- Secure and easier online application that makes it easier to claim benefits.
- Easy-to-understand notices and forms.
- More automation and self-service opportunities.
- An updated and modern contact center to make it easier for you to reach us.
- Multilingual materials to help all Californians.
Our Progress So Far
- Along with English and Spanish, we added Armenian, Simplified Chinese, Traditional Chinese, Korean, Tagalog, and Vietnamese translations to UI Online applications.
- We implemented myEDD, an easier and more secure login process for all benefit programs.
- We moved to Money Network to issue benefit payments by debit card.
- We are partnering with the vendor community to develop modern solutions.
What's Next?
- Offering direct deposit as another way to receive benefit payments alongside debit card and check.
- Upgrading identity verification to improve speed, automate verification, and maintain security.
- Streamlining benefit applications to make filing easier.
- Strengthening the Voice of the Customer program to identify customer barriers and address them faster by implementing new technology.
- Modernizing the contact center with voice, chat, text, and other convenient options to seek help.
Solution Partners
EDDNext is looking for partners to help improve and modernize our customer experiences.
2024 Vendor Opportunities
- New Request for Proposal (RFP): Integrated Claims Management System (ICMS) with Integrated Data Management System is published and available on Cal-eProcure website.
- RFP release date: August 12, 2024.
- Bidders Conference: August 26, 2024 at 9 a.m.
- Proposal submission deadline: November 5, 2024.
- View the ICMS RFP.
Career Opportunities
Are you passionate about customer experience? Review these rewarding career opportunities at EDDNext: