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EDDNext: Improving Your Experience
Welcome to EDDNext, an ongoing modernization effort to completely transform the EDD customer and employee experience. We’re updating online applications, contact centers, the claims process, policies, procedures, and forms, to make your experience easier and faster.
“EDDNext is about improving the way we interact with the public and our employees. We are evaluating every contact point our customers have with us. These projects encompass people, policy, and procedures – as well as modernizing technology.”
Ron Hughes
EDDNext Deputy Director
Latest Updates
- EDD Online Application Now Available in Top Eight Languages
- Podcast: Ron Hughes, EDD Deputy Director shares what's next for EDD with Capitol Weekly (EDD segment begins at 11:38)
- EDD Switches Debit Card Service to Money Network
- EDDNext Improvements Continue
- We Continue to Expand Access to Unemployment Benefits in Multiple Languages
- 2023 Year in Review
Listen to EDDNext Deputy Director, Ron Hughes on Capitol Weekly as he provides updates what's next with EDD.
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EDDNext Goals
- Improve Your Experience: giving you better customer service so it’s easier for you to use our programs.
- Integrate Systems: deliver flexible and scalable systems to meet the challenges of an evolving economy.
- Provide Equal Access: get access to all our services built with you in mind.
- Offer Self-Service Options: get the services you need easily and quickly.
- More Fraud Protection: continue to protect your identity and personal information.
What to Expect
- Secure and easier online application that makes it easier to claim benefits.
- Easy-to-understand notices and forms.
- More automation and self-service opportunities.
- An updated and modern contact center to make it easier for you to reach us.
- Multilingual materials to help all Californians.
Our Progress So Far
- Along with English and Spanish, we added Armenian, Simplified Chinese, Traditional Chinese, Korean, Tagalog, and Vietnamese translations to UI Online applications.
- We implemented myEDD, an easier and more secure login process for all benefit programs.
- We moved to Money Network to issue benefit payments by debit card.
- We are partnering with the vendor community to develop modern solutions.
What's Next?
- Offering direct deposit as another way to receive benefit payments alongside debit card and check.
- Upgrading identity verification to improve speed, automate verification, and maintain security.
- Streamlining benefit applications to make filing easier.
- Strengthening the Voice of the Customer program to identify customer barriers and address them faster by implementing new technology.
- Modernizing the contact center with voice, chat, text, and other convenient options to seek help.
Solution Partners
EDDNext is looking for partners to help improve and modernize our customer experiences.
2024 Vendor Opportunities
- Request for Proposal (RFP): Integrated Claims Management System with Integrated Data Management System
- Create solutions to manage claims determinations, claimant communications, and an enterprise data platform.
Career Opportunities
Are you passionate about customer experience? Review these rewarding career opportunities at EDDNext: