Language Resources

We are committed to providing vital information to everyone, including individuals who prefer a language other than English. We offer free translation in California’s top 15 languages and interpreter services in more than 100 languages, including American Sign Language (ASL).

The Support You Need

Whatever brings you to the EDD, we're here to help. We offer programs, resources, and support to help you move forward. Explore language assistance and interpreter services, find contact information for EDD programs, and learn about your rights and how to file a discrimination complaint.

  • Paid Family Leave

    • Provides up to eight weeks of benefit payments to people who need to take time off work to:
      • Care for a seriously ill family member.
      • Bond with a new child.
      • Participate in a qualifying event because of a family member’s military deployment.
    • You can receive 70 to 90 percent of your weekly wages earned 5 to 18 months before your claim start date.
    Learn More

  • Job Services

    • As part of the state’s workforce development system, the EDD is here to help job seekers find meaningful careers.
      • Find educational and job training.
      • Job search, career coaching, resume support, and more.
      • Using local resource rooms with internet, telephones, and more.
    • Get referrals to support services including childcare, utility, housing, and transportation.
    Learn More

Language Assistance

We’re committed to making it simple for you to get the help you need. If you would like support in your preferred language, reach out to one of the EDD programs below to request an interpreter.

Customer Service  

Get help with filing a claim by phone, general unemployment questions, and technical help with online registration, password resets, and EDD Account Numbers.

Hours: 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on state holidays (English only).

Note: If you receive a phone call from the EDD, your caller ID may show “St of CA EDD” or the UI Customer Service number: 1-800-300-5616. 

Phone Numbers

  • English: 1-800-300-5616. To speak with an interpreter, make a request to the representative during your call.
  • California Relay Service (711): Provide the UI number (1-800-300-5616) to the operator.
  • TTY: 1-800-815-9387.
 

Automated Self-Service Line    

Get information on how to file a new claim or reopen an existing claim and your last payment issued. You can also certify for benefits using EDD Tele-CertSM, request copies of your 1099G tax information, and find your local America’s Job Center of California.

Hours: 24 hours per day, seven days per week.

Phone number: 1-866-333-4606 (English only).

Important: UI OnlineSM (English only) is still the fastest way to file your unemployment claim. You can also ask questions about your claim using UI Online by selecting Contact Us at the top of your homepage.

Customer Service

We provide free interpretive services on request. To contact a DI representative, use the DI Automated Phone Information System (English only).

Hours: 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on state holidays (English only).

To request an interpreter, follow these steps:

Step 1: Call 1-800-480-3287.

Step 2: Say or press 3.

Step 3: When an agent answers, tell them what language you speak.

 

Phone Numbers

  • California Relay Service (711): Provide the DI number (1-800-480-3287) to the operator.
  • TTY: 1-800-563-2441.

Important: SDI Online is the fastest way to file and get information about your DI claim. Using SDI Online (English only), you can ask confidential questions about your claim and receive a direct response. 

To request an update through SDI Online, complete the following steps:

Step 1: Select the Claim ID of your current claim.

Step 2: Select Request Claim Update in the Claim Information section.

Step 3: Choose a Request Type from the dropdown menu and select Next.

Step 4: Add your specific question to your claim.

For more information and a listing of office locations, visit State Disability Insurance Office Locations (English only).

Customer Service

We provide free interpretive services on request. To contact a PFL representative, use the PFL Automated Phone Information System (English only).

Hours: 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on state holidays (English only).

To request an interpreter, follow these steps:

Step 1: Call 1-877-238-4373.

Step 2: Say or press 3.

Step 3: When an agent answers, tell them what language you speak.

 

Phone Numbers

  • California Relay Service (711): Provide the PFL number (1-877-238-4373) to the operator.
  • TTY: 1-800-445-1312.

Important: You can ask a PFL question by visiting Ask EDD (English).

Follow these steps:

Step 1: Select the category Paid Family Leave.

Step 2: Select the sub-category Miscellaneous Inquiry.

Step 3: Select the topic Other (Questions).

For more information and a listing of office locations, visit State Disability Insurance Office Locations (English only).

Customer Service

Our bilingual staff and vendors can help provide translation and interpreter services for more than 100 languages, at no cost to you. Contact a representative at 1-800-676-5737 (English).

Hours: 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on state holidays (English only).

We can help you with:

Important: You can also visit Ask EDD to change your mailing address or phone number.

Customer Service

We provide free interpretive services on request. To contact a Payroll Taxes representative or to use the Automated Phone Information System (English only).

Hours: 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on state holidays (English only).

To request an interpreter:

  • English: Call 1-888-745-3886 and request an interpreter.
  • California Relay Service (711): Provide the Payroll Tax Assistance number (1-888-745-3886) to the operator.
  • TTY: 1-800-547-9565.

For more information and a listing of office locations, visit Contact Payroll Taxes (English only). Visit Office Locator (English only) to find an employment tax office near you.

America’s Job Center of California

Visit Office Locator (English only) to contact an America’s Job Center of California near you.

For general workforce services information:

  • English: Call 1-916-654-7799 and request an interpreter.
  • California Relay Service (711): Provide the Workforce Services number (916-654-7799) to the operator.
 

CalJOBS

To find a job, list a job opening, and browse other online employment services, visit CalJOBSSM (English only). For assistance, call CalJOBS at 1-800-758-0398.

 

Labor Market Information

For labor market information questions, comments, or suggestions:

  • English: Call 916-262-2162 and request an interpreter.
  • English Fax: 916-651-5784.
  • California Relay Service (711): Provide the Labor Market Information number (916-262-2162) to the operator.

Note: We offer labor market consulting services to help workforce partners and employers find, access, and use labor market information and services. View Labor Market Consultants by County (PDF) (English only) for a phone and email listing of Labor Market consultants in California.

Support for Deaf and Hard of Hearing Individuals

For individuals who are deaf or hard of hearing, we provide:

  • On-Demand Video Remote Interpreting (VRI): Immediate, real-time American Sign Language (ASL) interpretation through a remote video interpreter.
  • Pre-Scheduled In-Person or Virtual Interpreting: Appointments for ASL and other sign languages for in-person meetings or online.

When you visit an EDD office, you can ask staff for the type of interpreting services you prefer. VRI is available right away for real-time language help. If you want an in-person interpreter, we can help schedule an appointment.

You can also contact EDD using Video Relay Service (VRS), if that is your preferred method of communication.

Your Rights

  • Fair Treatment, It's the Law

    It is against the law for any organization that receives federal money to treat people unfairly because of:

    • Race, color, religion, or sex (this includes pregnancy, childbirth, related medical conditions, gender identity, and being transgender).
    • National origin (including if someone has limited English skills).
    • Age.
    • Disability.
    • Political beliefs.
    • If someone is in programs funded under the Workforce Innovation and Opportunity Act (WIOA) based on citizenship status or participation in any WIOA program.

  • We Don't Discriminate

    The Employment Development Department (EDD) cannot and will not discriminate in any way when it comes to:

    • Deciding who can join or participate in WIOA programs or activities.
    • Treating people unfairly in WIOA programs or activities.
    • Making employment decisions related to WIOA programs.

How to File a Complaint

These required notices provide information about your rights and language access in multiple languages.

Babel Notices

Additional Resources