Disability Insurance Automated Phone Service Instructions

Learn how to use the Disability Insurance (DI) automated phone system.

Disability Insurance Phone Numbers

Our toll-free numbers are:

  • DI English 1-800-480-3287
  • DI Spanish 1-866-658-8846

Representatives are available Monday through Friday from 8 a.m. to 5 p.m. except on holidays.

After a brief message you must select a language.

Press 1 for English
Press 2 for Spanish

If you know what option to select, you may enter it at any time. You can also:

Press 9 to return to a previous menu.
Press the star key (*) to repeat information.

Press 1 for benefit payments:

It can take up to three weeks to receive your first benefit payment, either by the EDD debit card or by check.

  • For status of your benefit payment, press 1.
  • To request a copy of your payment history, press 2.

Press 2 for information on:

  • Creating an online account, press 1.
  • Online claim submission, press 2.
  • Password reset, press 3.
  • Online issues, press 4.
    • To speak with a representative, press 0 after choosing any of the options listed above.

Press 3 for information on:

  • Benefit eligibility and payments, press 1.
  • Filing a claim, press 2.
    • To request an initial claim form by mail, press 1.
  • Filing an appeal, press 3.
  • The Family and Medical Leave Act and California Family Rights Act, press 4.
  • To speak with a representative, press 0.

Please have your Social Security number, EDD Customer Account Number (EDDCAN), or Claim ID ready so we can provide faster customer service on your claim.

Press 4 for Voluntary Plans:

  • For employer Voluntary Plan information, press 1.
  • For employee Voluntary Plan information, press 2.
    (If you have a voluntary plan, your pay stub or W-2 will have “VDI” contributions instead of “CA-SDI” contributions.)

Press 5 for information on:

  • Elective Coverage, press 1.
  • Benefit payment amounts, press 2.
  • Elective Coverage premiums, press 3.
  • How to file a claim, press 4.
    • To order an informational packet for Elective Coverage, press 8.
  • To speak with a representative, press 0.

If you need assistance with:

  • Paid Family Leave, call 1-877-238-4373.
  • Unemployment Insurance, call 1-800-300-5616.
  • Payroll Taxes, call 1-888-745-3886.
  • 1099G Tax Information, call 1-866-333-4606.

Find DI and PFL Information for You

Register for myEDD

Creating an account is an important step in this process. With myEDD, you can apply for Disability Insurance and manage your claim in SDI Online.

Additional Resources

Can’t find what you are looking for? View these DI and PFL resources for more information.