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Disability Insurance Automated Phone Service Instructions

Disability Insurance Toll-Free Phone Numbers

DI English 1-800-480-3287
DI Spanish 1-866-658-8846

Representatives are available Monday through Friday from 8 a.m. to 5 p.m., except on state holidays.

For faster service, have your Claim ID and weekly benefit amount ready. Your Claim ID and weekly benefit information is located on the SDI Online homepage of your myEDD account or on your Notice of Computation that was mailed to you.

If you don’t have a Claim ID, you can wait to talk to an available representative.

After a brief message, you can continue the call in English or press 2 for Spanish.

If you know what option to select, you may enter or say it at any time.

Or you can select the following:

Say "Representative” or press 0 to speak with a representative
Say “Previous Menu” or press 9 to return to a previous menu.
Say “Repeat” or press the star key (*) to repeat information.

Option 1: Benefit Payments

Say “Payments” or press 1:

If you're eligible, it can take up to three weeks to receive your first benefit payment.

For status of your benefit payment, say “status” or press 1.
To request a copy of your payment history, say “copy of payment” or press 2.

Option 2: Online Filing

Say “Online” or press 2:

Creating an online account, say “online account” or press 1.
Submitting an online application, say “online application” or press 2.
Resetting your password, say “reset” password or press 3.
Receiving technical support, say “technical support” or press 4.

Option 3: General Disability Benefits

Say “Disability” or press 3:

Eligibility and payments, say “eligibility” or press 1.
Applying for benefits, say “apply” or press 2.

To request an application by mail, say “paper application” or press 1.

Filing an appeal, say “appeal” or press 3.
The FMLA and the California Family Rights Act, say “FMLA” or press 4.

Option 4: Voluntary Plans

Say “voluntary plans” or press 4:

Employer Voluntary Plans, say “Employer Voluntary Plans” or press 1.
Employee Voluntary Plans, say “Employee Voluntary Plans” or press 2.
(If you have a voluntary plan, your pay stub or W-2 will have “VDI” contributions instead of “CA-SDI” contributions.)

Option 5: Elective Coverage for Business Owners or Self-Employed

Say “elective coverage” or press 5:

Elective Coverage, say “elective coverage” or press 1.
Benefit payment amounts, say “payment amounts” or press 2.
Elective Coverage premiums, say “coverage premiums” or press 3.
How to apply, say “apply” or press 4.

To order an informational packet for Elective Coverage, say “informational packet” or press 8.

If you need assistance with:

Paid Family Leave, call 1-877-238-4373.
Unemployment Insurance, call 1-800-300-5616.
Payroll Taxes, call 1-888-745-3886.
1099G Tax Information, call 1-866-333-4606.

Disability Insurance and Paid Family Leave Benefits

Find DI and PFL Information for You

Register for myEDD

Creating an account is an important step in this process. With myEDD, you can apply for Disability Insurance and manage your claim in SDI Online.

Create Account Log In

Additional Resources

Can’t find what you are looking for? View these DI and PFL resources for more information.