Disability Insurance Automated Phone Service Instructions
Learn how to use the Disability Insurance (DI) automated phone system.
Disability Insurance Phone Numbers
Our toll free numbers are:
- DI English 1-800-480-3287
- DI Spanish 1-866-658-8846
Representatives are available Monday through Friday from 8 a.m. to 5 p.m. except on holidays.
After a brief message you must select a language.
Press 1 for English
Press 2 for Spanish
If you know what option to select, you may enter it at any time. You can also:
Press 9 to return to a previous menu.
Press the star key (*) to repeat information.
Press 1 for benefit payments:
It can take up to three weeks to receive your first benefit payment, either by the EDD debit card or by check.
- For Status of your benefit payment, press 1.
- To request a copy of your payment history, press 2.
Press 2 for the SDI Online Help Desk:
For information on:
- Creating an online account, press 1.
- Online claim submission, press 2.
- Password reset, press 3.
- Online issues, press 4.
- To speak with a representative, press 0.
Press 3 for Disability Insurance information:
For information on:
- Benefit eligibility and payments, press 1.
- Filing a claim, press 2.
- To request an initial claim form by mail, press 1.
- Filing an appeal, press 3.
- The Family and Medical Leave Act and California Family Rights Act, press 4.
- To speak with a representative, press 0.
Please have your Social Security number, EDD Customer Account Number (EDDCAN), or Claim ID ready so we can provide faster customer service on your claim.
Press 4 for Voluntary Plans:
- For employer Voluntary Plan information, press 1.
- For employee Voluntary Plan information, press 2.
(If your pay stub or W-2 reflects “VDI” contributions instead of “CA-SDI” contributions.)
Press 5 for Elective Coverage for business owners or the self-employed:
For information on:
- Elective Coverage, press 1.
- Benefit payment amounts, press 2.
- Elective Coverage premiums, press 3.
- How to file a claim, press 4.
- To order an informational packet for Elective Coverage, press 8.
- To speak with a representative, press 0.
If you need assistance with:
- Paid Family Leave, call 1-877-238-4373.
- Unemployment Insurance, call 1-800-300-5616.
- Payroll Taxes, call 1-888-745-3886.
- 1099G Tax Information, call 1-866-333-4606.
Disability Insurance and Paid Family Leave Benefits
Find DI and PFL Information for You
Register for Benefit Programs Online
Creating an account is an important step in this process. With Benefit Programs Online, you can apply for Disability Insurance and manage your claim in SDI Online.
Additional Resources
Can’t find what you are looking for? View these resources for more information.