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Automated Phone Service Instructions for Managing Payroll Taxes

You can call 1-888-745-3886 to use our automated phone service for support related to your California State payroll taxes. Before you call, take time to review the following information.

When You Call

Special instructions or announcements may be played before the main menu. If you know the selection you want, you can press the number to skip the main menu recording.

At any time while using the automated phone system you can:

  • Press 9 to return to the previous menu.
  • Press the star key (*) to repeat the menu.
  • Press 0 to speak with the next available agent.

The Main Menu options include the following:

You will be given two options within this menu:

  • Press 1 for:
    • Statement of Account (DE 2176)
    • Notice of Assessment or Notice of Amount Due (DE 6601)
    • Notice of Form Delinquency (DE 6694)
  • Press 2 for:
    • Collection Notice (DE 6485)
    • Notice of Levy (DE 8005)
    • Earnings Withholding Order for Taxes (DE 9400)
    • Notice of Intent to Offset your Federal Income Tax Refund (DE 2190)

You will be given four options within this menu:

  • Press 1 for e-Services for Business lock-outs.
  • Press 2 for e-Services for Business enrollment information.
  • Press 3 for obtaining an employer payroll tax account number through e-Services for Business.
  • Press 4 for employer account maintenance:
    • Update your contact information
    • Report a change of ownership
    • Update a Power of Attorney

You will be given four options within this menu:

  • Press 1 for employer account registration requirements.
  • Press 2 for e-Services for Business confirmation number information.
  • Press 3 if you have received a request to complete a DE 1.
  • Press 4 for a DE 1 registration form.

You will be given four options within this menu:

  • Press 1 for employer account maintenance.
  • Press 2 for employment tax rates.
  • Press 3 for tax forms and tax service information, such as Forms W2 and 1099G.
  • Press 4 for payroll tax seminars and tutorials.

You will be given two options within this menu:

  • Press 1 for Disability Insurance Elective Coverage.
  • Press 2 for Unemployment Insurance or Disability Insurance information.

You will be given two options within this menu:

  • Press 1 for Disability Insurance Elective Coverage enrollment information.
  • Press 2 for State Disability Insurance claim information.

Additional Resources

Visit your local Employment Tax Office.

e-Services for Business

Use e-Services for Business to manage your employer payroll tax account online.

Contact Us

If you have questions, Contact Payroll Taxes. You can also contact the Taxpayer Assistance Center at 1-888-745-3886 or visit your local Employment Tax Office.

Last Revised: 05/04/2022