Paid Family Leave Automated Phone Service Instructions
Learn how to use the Paid Family Leave (PFL) automated phone system.
PFL Phone Number
Our toll-free number is 1-877-238-4373. Representatives are available Monday through Friday from 8 a.m. to 5 p.m., except on holidays.
After a brief message, you must select a language.
- Press 1 for English
- Press 2 for Spanish
- Press 3 for Cantonese
- Press 4 for Vietnamese
- Press 5 for Armenian
- Press 6 for Tagalog
- Press 7 for Punjabi
If you know what option to select, you may enter it at any time. You can also:
- Press 9 to return to a previous menu.
- Press the star key (*) to repeat information.
It can take up to three weeks to receive your first benefit payment, either by the EDD debit card or by check.
- For the status of your benefit payment, press 1.
- To request a copy of your payment history, press 2.
For information on:
- Creating an online account, press 1.
- Online claim submission, press 2.
- Password reset, press 3.
- Online issues, press 4.
Please have your EDD Customer Account Number (EDDCAN) or Claim ID ready so we can provide faster customer service on your claim.
For information on:
- Benefit eligibility and payments, press 1.
- Filing a claim, press 2.
- To request an initial claim form by mail, press 1.
- Filing an appeal, press 3.
- The Family and Medical Leave Act and California Family Rights Act, press 4.
To speak with a representative, press 0.
- For employer Voluntary Plan information, press 1.
- For employee Voluntary Plan information, press 2.
If you have a Voluntary plan, your pay stub or W-2 will have “VDI” contributions instead of “CA-SDI” contributions.
For information on:
- Elective Coverage, press 1.
- Benefit payment amounts, press 2.
- Elective Coverage premiums, press 3.
- How to file a claim, press 4.
- To order an informational packet for Elective Coverage, press 8
To speak with a representative, press 0.
For additional information, you can call the following:
- Disability Insurance: 1-800-480-3287.
- Unemployment Insurance: 1-800-300-5616
- Payroll Taxes: 1-888-745-3886
- 1099G Tax Information: 1-866-333-4606
Call Us in Other Languages
You can call these numbers to reach our automated phone service in other languages:
- Spanish: 1-877-379-3819
- Cantonese: 1-866-692-5595
- Vietnamese: 1-866-692-5596
- Armenian: 1-866-627-1567
- Tagalog: 1-866-627-1569
- Punjabi: 1-866-627-1568