Paid Family Leave Automated Phone Service Instructions

Learn how to use the Paid Family Leave (PFL) automated phone system.

PFL Phone Number

Our toll-free number is 1-877-238-4373. Representatives are available Monday through Friday from 8 a.m. to 5 p.m., except on holidays.

After a brief message, you must select a language.

  • Press 1 for English
  • Press 2 for Spanish
  • Press 3 for Cantonese
  • Press 4 for Vietnamese
  • Press 5 for Armenian
  • Press 6 for Tagalog
  • Press 7 for Punjabi

If you know what option to select, you may enter it at any time. You can also:

  • Press 9 to return to a previous menu.
  • Press the star key (*) to repeat information.

It can take up to three weeks to receive your first benefit payment, either by the EDD debit card or by check.

  • For the status of your benefit payment, press 1.
  • To request a copy of your payment history, press 2.

For information on:

  • Creating an online account, press 1.
  • Online claim submission, press 2.
  • Password reset, press 3.
  • Online issues, press 4.

Please have your EDD Customer Account Number (EDDCAN) or Claim ID ready so we can provide faster customer service on your claim.

For information on:

  • Benefit eligibility and payments, press 1.
  • Filing a claim, press 2.
    • To request an initial claim form by mail, press 1.
  • Filing an appeal, press 3.
  • The Family and Medical Leave Act and California Family Rights Act, press 4.

To speak with a representative, press 0.

  • For employer Voluntary Plan information, press 1.
  • For employee Voluntary Plan information, press 2.

If you have a Voluntary plan, your pay stub or W-2 will have “VDI” contributions instead of “CA-SDI” contributions.

For information on:

  • Elective Coverage, press 1.
  • Benefit payment amounts, press 2.
  • Elective Coverage premiums, press 3.
  • How to file a claim, press 4.
    • To order an informational packet for Elective Coverage, press 8

To speak with a representative, press 0.

For additional information, you can call the following:

  • Disability Insurance: 1-800-480-3287.
  • Unemployment Insurance: 1-800-300-5616
  • Payroll Taxes: 1-888-745-3886
  • 1099G Tax Information: 1-866-333-4606

Call Us in Other Languages

You can call these numbers to reach our automated phone service in other languages:

  • Spanish: 1-877-379-3819
  • Cantonese: 1-866-692-5595
  • Vietnamese: 1-866-692-5596
  • Armenian: 1-866-627-1567
  • Tagalog: 1-866-627-1569
  • Punjabi: 1-866-627-1568