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Paid Family Leave Automated Phone Service Instructions

Tips

For faster service, have your Claim ID ready. Your Claim ID is located on the SDI Online homepage of your myEDD account, or on your Notice of Computation that was mailed to you. 

A Random Number Generator (RNG) will be required to gain access to our Interactive Voice Response (IVR) system. This measure enhances security and ensures a smoother experience for all users.

When you access our IVR system, you may be asked to provide certain information, including your Social Security number (SSN) or EDD Client Number (ECN).

Please note that providing this information is optional. If you choose not to provide the requested details, you will still have the option to speak with a representative for assistance.

We offer free interpretive services. To request an interpreter, follow the instructions below to speak to an agent. Once connected to the agent, ask for an interpreter in your preferred language.

PFL Phone Number

  1. Dial the desired language line. Representatives are available Monday through Friday from 8 a.m. to 5 p.m., except on holidays.
    • English: 1-877-238-4373
    • Spanish: 1-877-379-3819
  2. After a brief message, you can continue the call in English or choose another language:
    • To continue the call in Spanish, press 2 or say “Espanol.”
    • To continue the call in another language, press or say 3.
      • Free interpreter services are available.
  3. Say or enter the four-digit verification code provided to you.
  4. If you know what option to select, you may enter it or say it at any time. In the main menu, callers can say or enter options. For example, you can say, “Where is my payment,” “Claim status,” or “What’s my receipt number?”

At any time, you may select the following:

  • To speak with a representative, say “Agent” or press 0.
  • To return to the previous menu, say “Previous Menu” or press 9.
  • To repeat these options, say “Repeat” or press the star key (*).
  • To end this call, hang up at any time.

Say “Claim Status” or Press 1 for information on:

  • The status of your claim or benefit payment. You must have the following ready:
    • Your Claim ID
    • SSN (if you do not have an SSN but an assigned ECN, you may enter the ECN)

Say “Online” or press 2 for information on:

  • Creating an online account, say “online account” or press 1.
  • Submitting an online claim application, say “online application” or press 2.
  • Resetting your password, say “reset password” or press 3.
  • Receiving technical support, say “technical support” or press 4.

Say “Paid Family Leave” or press 3 for information on:

  • Eligibility and payments, say “eligibility” or press 1.
  • Applying for benefits, say “apply” or press 2.
    • To request an initial claim form by mail, say “claim form by mail” or press 1.
  • Filing an appeal, say “appeal” or press 3.
  • The FMLA and California Family Rights Act, say “FMLA” or press 4.
  • Requesting a copy of your payment history, say “copy of payment” or press 5.

Say “Voluntary Plans” or press 4 for information on:

  • Employer Voluntary Plan information, say “employer voluntary plans” or press 1.
  • Employee Voluntary Plan information, say “employee voluntary plans” or press 2.

If you have a voluntary plan, your pay stub or W-2 will have “VDI” contributions instead of “CA-SDI” contributions.

Say “Elective Coverage” or press 5 for information on:

  • Elective Coverage, say “elective coverage” or press 1.
  • Payment amounts, say “payment amounts” or press 2.
  • Elective Coverage premiums, say “coverage premiums” or press 3.
  • How to apply, say “apply” or press 4.

If you need assistance with:

  • Disability Insurance, call 1-800-480-3287.
  • Unemployment Insurance, call 1-800-300-5616.
  • Payroll Taxes, call 1-888-745-3886.
  • 1099G Tax Information, call 1-866-333-4606.