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Contact State Disability Insurance

If you have questions, comments, or suggestions about your claim, our website, or our department, you can contact us online, by phone, in person, or by mail.

If you contact State Disability Insurance (SDI) using our toll-free phone numbers, staff is available from 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on state holidays.

For information on local SDI offices, visit our Office Locator.

Statewide Toll-Free Numbers

To contact a Disability Insurance (DI) representative, get technical help with Benefit Programs Online, or to use the DI Automated Phone Service:

  • English: 1-800-480-3287
  • Spanish: 1-866-658-8846
  • Teletypewriter (TTY): 1-800-563-2441
  • California Relay Service: Call 711

SDI Online

SDI Online is the fastest way to file and get information about your DI claim. You can send confidential questions and receive direct responses by following these steps in SDI Online:

  1. Log in to your BPO Account.
  2. Select SDI Online.
  3. On your Home page, select the Claim ID of your current claim.
  4. Select Request Claim Update in the Claim Information section.
  5. Choose a Request Type from the dropdown menu and select Next.
  6. Add your specific question to your claim.

Statewide Toll-Free Numbers

To contact a Paid Family Leave (PFL) representative, get technical help with Benefit Programs Online, or to use the PFL Automated Phone Service:

  • English: 1-877-238-4373
  • Spanish: 1-877-379-3819
  • Cantonese: 1-866-692-5595
  • Vietnamese: 1-866-692-5596
  • Armenian: 1-866-627-1567
  • Punjabi: 1-866-627-1568
  • Tagalog: 1-866-627-1569
  • Teletypewriter (TTY): 1-800-445-1312
  • California Relay Service: Call 711 and provide the number 1-877-238-4373 to the operator.

Ask EDD

For some topics, Ask EDD is a secure way to send your question or request online. Look for the Continue button at the end of your topic of choice, which indicates you can submit a message with your specific question or issue. 

If you have a question about your PFL claim or need information that is not addressed by our Frequently Asked Questions, you can use Ask EDD.

  1. Visit Ask EDD.
  2. Select the category Paid Family Leave.
  3. Select the sub-category Miscellaneous Inquiry.
  4. Select the topic Other (Questions).

Include as much information as possible on the electronic forms. All of your information will be maintained in a fully secure environment.

Note: Google Translate™ is not available within Ask EDD.

To contact a representative or to use the State Employee Automated Phone Service:

  • Nonindustrial Disability Insurance: 1-866-758-9768
  • Disability Insurance for State Employees: 1-866-352-7675
  • Paid Family Leave for State Employees: 1-877-945-4747
  • California Relay Service: Call 711

To contact a representative or to use the Employer/Licensed Health Professional Automated Phone Information System, you can call 1-855-342-3645.

This number is only for employers and licensed health professionals who need support related to Disability Insurance and Paid Family Leave claims and general information.

Our representatives cannot access personal claim information to answer claimant questions.

In Person or By Mail

For office locations, visit our Office Locator.

For general Disability Insurance or Paid Family Leave inquiries and questions not related to a specific claim, you can contact us by mail:

Employment Development Department
PO Box 826880 - DICO, MIC 29
Sacramento, CA 94280-0001

Important: Do not mail applications or claim-related materials.

Register for Benefit Programs Online

Creating an account is an important step in this process. With Benefit Programs Online, you can apply for Disability Insurance and manage your claim in SDI Online.

Additional Resources

Can’t find what you are looking for? View these resources for more information.

Last Revised: 07/12/2022