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Automated Phone Service Instructions for Employers and Physicians/Practitioners

You can call 1-855-342-3645, the State Disability Insurance (SDI) automated phone service, for support related to Disability Insurance and Paid Family Leave claims and general information. Before you call, please take time to review this information.

This number is strictly designated for employers and physicians/practitioners only. Our representatives cannot access personal claim information to answer claimant questions.

Note: Weekdays between 10 a.m. and 3 p.m. Pacific time is when we receive our highest call volume. Plan to call outside of these hours for faster service.

When You Call

Special instructions or announcements may be played prior to the main menu. If you know the selection you want, you can press the number to bypass the main menu recording.

At any time while using the automated phone system you may:

  • Press 9 to return to the previous menu.
  • Press the star key (*) to repeat the menu.

The Main Menu options are:

  • Employers, press 1.
    • For state requirements, press 1.
      • For employee notifications, press 1.
        • To speak to a representative, press 0.
      • For Disability Insurance eligibility for employees, press 2.
        • To speak to a representative, press 0.
      • For employee contribution rate, press 3.
    • For SDI Online, press 2.
    • For Disability Insurance and workers’ compensation, press 3.
      • To speak to a representative, press 0.
    • For integration/coordination of Disability Insurance and paid wages from the employer, press 4.
      • To speak to a representative, press 0.
    • For Family and Medical Leave Act and California Family Rights Act, press 5.
  • Physicians/practitioners, press 2.
    • For roles and responsibilities, press 1.
    • For SDI Online, press 2.
      • For medical provider registration, press 1.
      • For medical representative registration, press 2.
      • To certify a patient’s claim online, press 3.
      • For technical questions, press 0.
    • For benefit continuation, press 3.
      • To speak to a representative, press 0.
    • For claim forms, press 4.
      • To speak to a representative, press 0.
    • For a list of certified medical practitioner classifications, press 5.
    • For information on how to become an independent medical examiner, press 6.
  • Employers, press 1.
    • For state requirements, press 1.
      • For employee notifications, press 1.
        • To speak to a representative, press 0.
    • For Paid Family Leave eligibility for employees, press 2.
      • To speak to a representative, press 0.
    • For employee contribution rate, press 3.
    • For SDI Online, press 2.
      • To speak to a representative, press 0.
    • For Paid Family Leave and workers’ compensation, press 3.
      • To speak to a representative, press 0.
    • For integration/coordination of Paid Family Leave and paid wages from the employer, press 4.
      • To speak to a representative, press 0.
    • For Family and Medical Leave Act and California Family Rights Act, press 5.
  • Physicians/practitioners, press 2.
    • For roles and responsibilities, press 1.
    • For SDI Online, press 2.
      • For medical provider registration, press 1.
      • For medical representative registration, press 2.
      • To certify a patient’s claim online, press 3.
      • For technical questions, press 0.
    • For benefit continuation, press 3.
      • To speak to a representative, press 0.
    • For claim forms, press 4.
      • To speak to a representative, press 0.
    • For a list of certified medical practitioner classifications, press 5.
    • For information on how to become an independent medical examiner, press 6.

Register for Benefit Programs Online

Creating an account is an important step in this process. With Benefit Programs Online, you can apply for Disability Insurance and manage your claim in SDI Online.

Additional Resources

Can’t find what you are looking for? View these resources for more information.

Last Revised: 07/08/2022