Direct Deposit for Benefit Payments Coming Soon

We are continuing to improve the customer experience. We’ll soon support the ability to have benefit payments directly deposited into our customers’ personal checking or savings accounts. This ability to direct payments to a bank account creates a safe and streamlined experience. We’ll be announcing more details about this direct deposit option in the coming weeks.

In the meantime, customers who still have funds remaining on their old Bank of America debit cards have until April 30 to transfer remaining money to a checking or savings account of their choice. After April 30, customers can request a paper check from Bank of America. Visit our Debit Card webpage or access frequently asked questions for more information.

This update is one of many improvements for our customers as part of EDDNext, an ongoing modernization effort to completely transform the EDD customer and employee experience. Through EDDNext, we are making it easier and faster to work with EDD than ever before. Working with experts like Amazon Web Services and Salesforce, we’re embracing cutting-edge technology and best practices in customer service. To date, we have streamlined the unemployment benefit determination process, added customer satisfaction surveys, deployed text message updates, published a simpler How to Apply guide for unemployment benefits, launched the myEDD secure web portal to access benefit services, opened dedicated phone lines with EDD representatives fluent in California’s eight most common languages, and much more.