Benefit Payment Options FAQs

Direct deposit is a safe, fast, and easy option to receive your benefit payments. You can have your benefits electronically deposited into your personal checking or savings account.

If you are an existing customer or applying for unemployment, disability, or Paid Family Leave benefits, just follow the instructions on our direct deposit webpage to start the direct deposit process. All you need is your bank information, including your bank routing number. If you do not have a checking or savings account, visit the Federal Deposit Insurance Corporation (FDIC) to learn more about the many benefits of banking services.

If you are eligible for benefits, your payments are usually deposited into your bank account within three days.

The timing of when you receive your direct deposit varies based on when your bank processes the payment.

Payments deposited to your bank account show as “UI Deposit” or “DI Deposit”.

Note: Holidays and weekends will delay your payment until the next business day. 

After Money Network has successfully sent the deposit, it’s possible your bank may have rejected it. You must wait three days for the final status of the transaction.

If the status has not changed within three days or you still haven’t received a payment, follow the steps below:

1. Check your inbox and junk mail for an email from Money Network that has information about why the payment was not deposited along with a trace number.
2. Contact your bank and give them the trace number.
3. If your bank has no record of receiving your deposit, call Money Network at 1-800-684-7051.

Call Money Network at 1-800-684-7051 to confirm the bank information you provide matches what Money Network has on file.

If the bank account information does not match, update your bank account information through your myEDD account.

No, Money Network can only deposit payments into one bank account.

Change your bank account information through your myEDD account. The new bank account information updates immediately and is used for your next payment.

Note: Your benefit payment option can be updated any day between 6 a.m. – 8 p.m.

Unemployment

1. Log in to your myEDD account and select UI Online.
2. Select Register or Manage.
3. Select Profile.
4. Locate Benefit Payment Option, then select Update bank routing and account numbers.
5. Enter your personal banking information.
6. Agree to the Terms of Use and Prepaid Debit Card Disclosures, then select Submit.

Disability and Paid Family Leave

1. Log in to your myEDD account and select SDI Online.
2. Select Profile.
3. Locate Benefit Payment Option, then select Edit Payment Option.
4. Select Direct Deposit, then Save.
5. Enter your personal banking information.
6. Agree to the Terms of Use and Prepaid Debit Card Disclosures, then select Submit.

Money Network will email you information about why your bank returned the funds to us along with a trace number. Contact your bank and give them the trace number for more information.

We may pay you by debit card or mailed check to send your money until you update your bank account information.

Money Network will send you two emails: one welcoming you to the direct deposit payment option, and another confirming your first payment. If you don't receive these emails, check your junk folder.

Money Network has the advanced resources and secure systems needed to better support you. With Money Network, you'll get direct deposit features, enhanced customer support, and a 24/7 help center with staff who speak multiple languages.

You can get money from ATMs, banks, and as cash back during purchases.

• ATMs: Use Find ATMs or the Money Network App to find ATMs with no fees. Other ATMs may charge fees.
• Banks or Credit Unions: Visit any bank or credit union branch that accepts Mastercard or withdraw cash for a fee. Make sure you have ID and know your balance.
• Cash Back: Ask for cash back when you use your PIN to make a debit card purchase at participating locations, like grocery stores.

You can check it online, with the Money Network App, or by calling Money Network at 1-800-684-7051.

If you lose your Money Network Card, you can lock it to prevent theft while you look for it. To lock it, log in or use the Money Network App.

If it’s lost or stolen, call Money Network immediately at 1-800-684-7051 (TTY: 1-800-1684-7053) to deactivate the card and send a replacement. Allow 7-10 business days to receive it. If you want to receive a replacement card faster, fees may apply (PDF) when using priority shipping.

Call Money Network at 1-800-684-7051. Money Network allows customers to reset their PIN after three failed attempts to enter a correct PIN.

There are no fees required to receive your payments by debit card. Fees may apply when you use your card. For more information, review the Terms and Fees and Cardholder Agreement (PDF). If you cannot find an answer to a question you have, contact Money Network at 1-800-684-7051.

• Don’t share your PIN or Money Network password.
• Only share your Money Network Card number, expiration date, and CVV for purchases.
• Report your lost or stolen card immediately.
• Use the Money Network App to immediately lock your card if you have lost it, set up spending alerts, and review your balance and transactions regularly.

Once the funds are available on your debit card, the transfer is available within three days in your personal bank account.

You can do transfers on the Money Network App or set up a recurring transfers schedule on the Money Network website.

Money Network will mail you a debit card within 7-10 days after you approved for benefits. Future payments are available on your debit card within 2 days from when you certify with continued eligibility.

Note: Holidays and weekends will delay payment until the next business day.

Visit the Money Network FAQs to learn more.

You need to contact Bank of America at 1-866-692-9374 to request a check for the remaining funds on your card.

Generally, the EDD will only have access to information related to the amount of benefits deposited to your debit card and the date those deposits are made. 

No. The debit card is not associated with a credit line and will not show up on your credit report. Your debit card allows you to access your benefit payment funds from your prepaid debit card account.

Yes, you can use a PO Box to receive a mailed check.

The fastest and easiest way to update your contact information (address, phone number, email address) is through UI Online  or SDI Online. For Paid Family Leave (PFL), you can update your email on the profile page of your myEDD account, or update your address and phone number by contacting PFL.