How to File a Disability Insurance Claim in SDI Online

You must provide the following information to file a DI claim using SDI Online:

• Valid California Driver License (CDL) or Identification (ID) card number.
• Your full legal name as it appears on your CDL or ID.
• Date of birth as shown on your CDL or ID.
• Social Security number.
• Most current employer’s business name, phone number, and mailing address (as stated on your W-2 or paystub).
• Last date you worked your normal or usual duties (or the date you began working less than full or modified duty).

Note: If any of the following apply, you should file a paper claim form instead of filing online:

• You do not have a valid California driver license or ID.
• You do not have a valid SSN.
• You have a name that does not fit the space in the online form.
• You had a recent name change.
• You received an error code you cannot resolve or have any other difficulty filing an application online.

You must also give the following information only if it applies to you:

• Any wages you received or expect to receive from your employer (sick leave, paid time off (PTO), vacation pay, annual leave, and wages earned after you stopped working).
• Any workers’ compensation claim information.
• If you receive in-patient treatment at an alcohol recovery home or drug-free rehabilitation facility, provide the name, address, and phone number of the home or facility.

Note: The facility must be licensed and certified by the state in which the facility is located.

Before you can use SDI Online, you must first create a myEDD account to connect to EDD benefit services. (To change the language of all pages to Spanish, select Español on the myEDD login page.)

Important: myEDD is available 24 hours per day. Once you create your myEDD account, you are not done. You will receive an email to confirm your account, which includes a link. Select the link to complete your account set-up. For security purposes, the link will expire within 48 hours. If you don’t get this message in your inbox, check your spam or junk mail folder.

For more information, view myEDD: Overview and Registration for New Users (YouTube).

To register for SDI Online, follow these steps:

Log in to myEDD, then select SDI Online. You will be directed to your SDI Online Registration Options. Select the customer type that fits you and follow the instructions given.

Important: You will need to complete the identity verification process through ID.me before you can finish setting up a new SDI Online account to file your claim.

Next, fill out the requested information to complete your SDI Online account registration.

You will be assigned an EDD Customer Account Number once you complete the registration process. You will also receive a registration confirmation by email and mail.

To file your claim online, follow these steps:

1. Log in to your myEDD account.
2. Select SDI Online.
3. Select New Claim.
4. Select Disability Insurance and follow the steps in each section.
5. Choose your payment option when prompted: direct deposit, debit card, or check.
6. Submit the completed Part A – Claimant’s Statement.
7. Save your receipt number. You must provide this number to your licensed health professional.

You must submit your DI claim within this timeframe:

• Wait nine days after your disability starts to file your claim.
• File your claim within 49 days of your disability start date to avoid disqualification.

Note: We may need to send you some documents by mail, even if you select electronic communications as your preference.

After your claim has been received, your licensed health professional can find your claim in SDI Online using your form receipt number.

It is your responsibility to have your licensed health professional submit the completed and signed certification form no later than 49 days after your disability begins or you may lose benefits.

Talk to your licensed health professional about their process for submitting a DI claim (they do not all follow the same steps or procedures).

Your claim will not be processed until we receive both your part and the medical certification. You must submit your completed claim within this timeframe:

• Wait nine days after your disability starts to file your claim.
• File your claim within 49 days of your disability start date to avoid disqualification.

Do not submit the same claim more than once. This will delay your claim.

What to Expect Once Your Claim Is Submitted

Once your licensed health professional submits your medical certification to us, you have successfully filed your DI claim. We will contact you with the status of your claim, usually within 14 days.

Your employer will be notified that you have submitted a DI claim. However, medical information is confidential and will not be shared with your employer.