Modern Solutions That Work for You
Want to know what progress we’ve made? Check here for a running list. We’ll share updates on everything from tech to customer service, and everything in between.
4 minute read
Deployed a new Weekly Wage Reporting Tool in myEDD to assist unemployment customers to accurately report any earnings they may receive while collecting benefits. Based on research, this tool aims to help reduce overpayments and clear up confusion between when wages are earned and actually paid and differences between gross and net pay.
3 minute read
Rolled out smoother online identity verification processes for unemployment customers with less or no requirement to upload documents.
2 minute read
Launched the first phase of a new Document Management System (DMS) to improve the form scanning technology used for customers who don’t apply online. The new DMS will process more than 10 million EDD documents each year.
2 minute read
Enhanced virtual assistant (chatbot) for disability and Paid Family Leave customers with 24/7 information about claim status and benefit payments — further strengthening the self-service features already available by phone.
1 minute read
Delivered a live-agent-chat option for real-time support for unemployment customers to connect with an agent online and in any of California’s top eight languages. Up next for unemployment will be enhanced chatbot features that offer more self-service access to claim and payment status, similar to earlier State Disability Insurance enhancements.
3 minute read
We streamlined the online disability benefits application with simpler questions and instructions for a faster and better customer experience. Customer satisfaction with the online experience is up to 80 percent.
New! You can now use our chatbot 24 hours per day.
1 minute read
We modernized disability contact centers so Californians can check their disability claim status 24/7 without talking to an agent. Next, these improvements are coming to Paid Family Leave.
1 minute read
We've improved our virtual assistant (chatbot) so it’s now available 24/7 in California’s top eight languages.
1 minute read
Enhanced online eligibility questionnaires to help hundreds of thousands of unemployment customers resolve their eligibility issues faster and move forward with their claims.
1 minute read
Expanded EDD’s Voice of the Customer program to gather customer feedback and keep delivering EDDNext improvements that customers want.
4 minute read
Now offer unemployment applications in top eight languages: Armenian, Simplified Chinese, Traditional Chinese, Korean, Tagalog, and Vietnamese through myEDD, in addition to English and Spanish.
1 minute read
Launched myEDD, a safer and easier way to sign in to all benefit programs.
Did you know? We've updated 350 webpages into plain language.
