We streamlined the online disability benefits application with simpler questions and instructions for a faster and better customer experience. Customer satisfaction with the online experience is up to 80 percent.
Online Applications
3 minute read
EDDNext: Our Progress
Modern Solutions That Work for You
EDDNext: Our Progress
Modern Solutions That Work for You
Want to know what progress we’ve made? Check here for a running list. We’ll share updates on everything from tech to customer service, and everything in between.
Here's What We've Been Doing
-
-
Contact Centers
1 minute read
We modernized disability contact centers so Californians can check their disability claim status 24/7 without talking to an agent. Next, these improvements are coming to Paid Family Leave.
-
Chatbot
1 minute read
We've improved our virtual assistant (chatbot) so it’s now available 24/7 in California’s top eight languages.
-
New! You can now use our chatbot 24 hours per day.
-
Questionnaires
1 minute read
Enhanced online eligibility questionnaires to help hundreds of thousands of unemployment customers resolve their eligibility issues faster and move forward with their claims.
-
Voice of the Customer
1 minute read
Expanded EDD’s Voice of the Customer program to gather customer feedback and keep delivering EDDNext improvements that customers want.
-
Language Access
4 minute read
Now offer unemployment applications in top eight languages: Armenian, Simplified Chinese, Traditional Chinese, Korean, Tagalog, and Vietnamese through myEDD, in addition to English and Spanish.
-
Did you know? We've updated 350 webpages into plain language.