Coronavirus (COVID-19) FAQs
We are experiencing a high call volume and longer wait times on our phone lines. We appreciate your patience and understand you have questions. To help, we’re featuring the most frequently asked questions to our call center. For specific questions about your claim, log in to UI OnlineSM and select Contact Us at the top of the homepage.
Top FAQs of the Week
Regular unemployment claims are good for one year. If you stop certifying for benefits before that year ends, then become partially or fully unemployed again, you must reopen the claim to collect any remaining benefits. However, if your benefit year has ended, you must file a new claim.
Pandemic Unemployment Assistance claims are good until the end of the year, but the process to reopen a claim is the same.
You can Reopen an Unemployment Insurance Claim online, by phone, or by mail. The best way to reopen a claim is by logging in to your Benefits Program Online account and using UI OnlineSM. View UI Online: Reopen your claim (YouTube) to learn more.
Reopening a claim online is a shorter process than the original application for benefits. In most cases, we can automatically reopen a claim within a few days to a week.
You must be able to and available for work to collect benefits. If you don’t meet this requirement, we will follow up with you to see if you’re eligible. Once your claim is reopened, you must certify every two weeks to receive benefits.
You may receive up to a total of 59 weeks of benefits when combining your regular Unemployment Insurance (up to 26 weeks) and Pandemic Emergency Unemployment Compensation (PEUC) (up to 13 weeks) claim amounts with the Federal-State Extended Duration (FED-ED) extension (up to 20 weeks). The number of weeks depends on your specific eligibility, when you exhaust your claim, and how much time is left to collect PEUC or FED-ED benefits before those programs expire.
If you are eligible, we will automatically file your Federal-State Extended Duration (FED-ED) extension after you collect benefits on the Pandemic Emergency Unemployment Compensation extension or after that extension ends on December 31, 2020, if the FED-ED extension is still available at that time. You will receive a notice in the mail about the FED-ED extension filed and you can also check your UI OnlineSM account for updates. There is no waiting period for FED-ED benefits.
After an extension claim is filed, you must continue to certify every two weeks that you are still unemployed or are working reduced hours. If you meet the eligibility requirements, you will be paid the amount of weekly benefits on our extension award notice and in the same way you received your regular Unemployment Insurance benefit payments.
As part of the federal CARES Act, if you have a claim or extension between March 29 and July 25, 2020, we will pay you an additional $600 in addition to your current benefits. Here’s what you need to know:
- You do not need to do anything. We will automatically add the $600 to each week of benefits that you are eligible for.
- The additional $600 is for all approved claims and extensions with weeks between March 29 and July 25, 2020.
The Pandemic Unemployment Assistance program provides up to 46 weeks of benefits from February 2, 2020, through December 26, 2020, depending on when you were directly affected by COVID-19. It launched with up to 39 weeks of benefits and an extra seven weeks was recently added. The fastest way to apply for benefits is through Benefit Programs Online.
Last updated: 7/9/2020
Find out if you’re eligible for Unemployment Insurance (UI) and get answers to common questions about claims.Visit UI FAQs
If you don’t qualify for regular Unemployment Insurance, you may be eligible for the Pandemic Unemployment Assistance (PUA) program.Visit PUA FAQs
Learn what benefits are available if you are sick or caring for a family member.Visit DI/PFL FAQs
Get information about the temporary suspensions to the WARN Act and what EDD services can help navigate your business operations.Visit Employer FAQs
Still Need Help?
Refer to the Unemployment Guide to learn what benefits are available, how to apply, and what to expect after applying.
Contact Us if you need general or technical support, or to get help with your UI claim.