COVID-19 and Your Unemployment – Answers to FAQs
We are experiencing a high call volume and longer wait times on our phone lines. We appreciate your patience and understand you have questions.
Here you can find answers to the most frequently asked questions (FAQs) we have received about COVID-19 and unemployment.
If you have specific questions about your claim, log in to UI OnlineSM and select Contact Us at the top of the homepage.
Top Questions and Answers of the Week
The new American Rescue Plan Act:
- Continues the federal increase for all unemployment benefits, which adds $300 to each week of benefits through September 4, 2021.
- Extends Pandemic Unemployment Assistance (PUA) and Pandemic Emergency Unemployment Compensation (PEUC) by 29 weeks through September 4, 2021. If you are receiving these benefits, we will notify you when you can certify for your next benefit payment.
- You will be able to certify for the new weeks on your PUA claim by March 28, 2021.
- You will be able to certify for the new weeks on your PEUC claim by April 17, 2021.
- Continues the federally funded FED-ED through September 11, 2021, providing up to 20 weeks of benefits.
Unemployment Insurance is one of the most complex benefit programs in the state. How the rules apply to any one person often depends on a particular person's circumstances. We will continue to provide updates on federal unemployment benefits as they become available.
If you were on a Pandemic Unemployment Assistance (PUA) claim because you used all of your regular Unemployment Insurance (UI), Pandemic Emergency Unemployment Compensation (PEUC), and FED-ED benefits, you will be placed back on your PEUC extension effective February 7, 2021, to collect any additional weeks of benefits.
Your weekly benefit amount could change if the amount on your last PEUC extension is different than the amount on your PUA claim. Because these claims have different requirements, if the amount on your last PEUC extension is lower than your PUA claim, we must pay the lower amount on your PEUC extension.
If you are eligible for regular UI, PEUC, or FED-ED, you do not qualify for PUA benefits.
If your benefit year has expired, you must apply for a new claim, even if you are on an extension or have money left on your expired claim. We will send you a notice telling you to apply for a new claim if you are still certifying for benefits.
Your benefit year end date is 12 months after you filed your claim.
You can find your benefit year end date by logging in to UI OnlineSM and viewing your Claim Summary. Your benefit year end date is 12 months after the start of your Benefit Year.
You can also refer to your Notice of Unemployment Insurance Award (DE 429Z) for your claim ending date.
Note: If you have an existing Pandemic Unemployment Assistance claim, you do not need to submit a new application.
To find your claim type:
- Log in to UI Online.
- Select Claim History.
- Select Transactions next to the most recent week.
- Under Program Type, it will show what type of benefits you are receiving that week.
If your program type is:
- UI, you are receiving regular unemployment.
- PEUC, Extension Tier 2, or Extension Tier 2 (Augmentation), you are receiving Pandemic Emergency Unemployment Compensation (PEUC) benefits.
- Extension FED-ED, you have used all PEUC benefits and are now receiving FED-ED extension benefits.
- Disaster Assistance, you are receiving Pandemic Unemployment Assistance (PUA). If you aren’t receiving PUA, you are receiving Disaster Unemployment Assistance following a declared disaster.
If you are still attached to your employer, receiving pay, and accruing benefits, the pay must be reported in the week in which the payment applies. Report your gross pay to the EDD on your biweekly certifications for benefits.
Once reported, we will deduct part of the gross income from your weekly payments. The first $25 or 25 percent of your income (whichever is greater) will not be deducted.
For example, if you earned $75 in a week, we will deduct $50 from your weekly payment because the first $25 does not apply. If you earned $400 in a week, we will deduct $300 from your weekly payment because the first $100 (25 percent) does not apply.
The Form 1099G reports the total taxable income we issue you in a calendar year. This income is reported to the IRS. As taxable income, these payments must be reported on your federal tax return, but they are exempt from California state income tax.
Total taxable compensation includes:
- Unemployment Insurance (UI) benefits.
- Disability Insurance benefits received as a substitute for UI benefits.
- Pandemic Unemployment Assistance benefits.
- Disaster Unemployment Assistance benefits.
- Paid Family Leave benefits.
Visit Tax Information (Form 1099G) for more details.
Due to the extremely high volume of unemployment claims filed, the IRS is allowing the EDD to process 1099G tax forms through February. You can access your Form 1099G information in your UI Online account. If you see a $0 amount on your 2020 form, call 1-866-401-2849, Monday through Friday, from 8 a.m. to 5 p.m. (Pacific time), except on state holidays.
For more information and to request a copy of your Form 1099G, visit Tax Information (Form 1099G).
If you receive a Form 1099G, but you did not file a claim for benefits and you think that someone else filed a claim under your name, address, or Social Security number, visit Ask EDD and select the Form 1099G category or call 1-866-401-2849 Monday through Friday, from 8:00 a.m. to 5:00 p.m. (Pacific time), except on state holidays.
If we find you were a victim of fraud, we will remove the claim from your Social Security number and send you an updated 1099G.
All unemployment benefits are taxable by the federal government, including the $600 federal Pandemic Additional Compensation and the extra $300 Lost Wages Assistance payments added to benefits. The 1099G will show the total benefits paid, along with any federal tax withheld or child support you owed. So, your 1099G may show more than the payments you received for your claim.
Due to the unusually high number of claims, repaid benefits may not show on your Form 1099G. Contact us online using AskEDD and select the Form 1099G category, or by phone at 1-866-401-2849 during regular business hours. We will confirm if we received your payment in 2020 and send you a corrected Form 1099G.
We recently added information to UI Online to help you complete your certification. When you log into your account and begin answering your certification questions, you will see this updated information. This new text will help you understand how to answer questions correctly and avoid payment delays.
Note: These additional instructions are currently not available through UI Online MobileSM.
For help with answering questions correctly to avoid delays in payments, review the following:
If your claim status is pending and we scheduled a phone interview with you, we need to confirm your eligibility for unemployment. For more information, visit Claim Status: Pending Payment.
If we have a question about your mailing address, we will contact you using the email you provided with your Benefit Programs Online account. The email will be sent from email@example.com. You will also receive an email instructing you to check your UI OnlineSM inbox or you may also receive a text message.
You must complete this process within 10 days or your claim may be disqualified. Visit Address Verification for more information.
If your account is frozen and you can’t use your debit card or access funds, we may need to verify your identity to continue paying you unemployment benefits. If so, you should receive an email, text message, or mailed notice requesting identity verification documents. We strongly recommend that you log in to UI Online and use the upload documents option from the homepage for the fastest processing possible. Once verified, you’ll continue receiving benefits.
If you can’t upload your documents online, you can mail in copies of the required documents to:
Employment Development Department
Attn: Bank of America
PO Box 2530
Rancho Cordova, CA 95741-2530
Note: Some people will receive a message in their UI Online inbox with a link to use ID.me to verify their identity. If you receive this message, you must use ID.me to verify your identity.
Once verified, you’ll continue receiving benefits. If you don’t provide your identity verification documents, we may end your benefit payments. If this happens, you will receive a notice with information about how to appeal.
If you can’t access funds on your debit card or funds have been reduced and you have not received any messages from the EDD, it’s likely that Bank of America has frozen or suspended the card. This may be due to suspected fraudulent, unauthorized or unlawful activities involved with the debit card or a suspect transaction. In this case, the EDD does not need to verify your identity and suggests that you contact Bank of America. We do not have direct access to withdraw funds on any accounts. While debits may appear as having been debited by the EDD, the funds were debited by Bank of America.
If you received unemployment benefits you were not eligible for (known as an overpayment), we will send you a notice. It is important to repay this benefit overpayment as soon as possible to avoid collection and legal action. After receiving a notice, visit Benefit Overpayment Services to learn how to repay an existing overpayment.
If you want to repay these benefits before receiving a notice, review the following:
- Benefit check not cashed – Return the original check to the EDD.
- Benefit check cashed – Send a personal check, cashier's check, or money order made payable to the EDD.
- EDD Debit CardSM – If the funds are still on your card, transfer them to your bank account and then repay them by sending a personal check, cashier’s check, or money order made payable to the EDD.
Include a letter with the following information:
- Mailing address.
- Social Security number or EDD Customer Account Number (EDDCAN).
- Week or weeks that the returned payment applies to.
- Reason for returning the benefits.
- Date you returned to work (if applicable).
- Gross earnings for each week of benefits being returned (if applicable).
Mail the payment and letter to:
Employment Development Department – Overpayment Center
PO Box 66000
Anaheim, CA 92806
Note: If you return the overpayment, you will still receive a notice from the EDD.
Find out if you’re eligible for Unemployment Insurance (UI) and get answers to common questions about claims.Visit UI FAQs
If you don’t qualify for regular Unemployment Insurance, you may be eligible for the Pandemic Unemployment Assistance (PUA) program.Visit PUA FAQs
Learn what benefits are available if you are sick or caring for a family member.Visit DI/PFL FAQs
Get information about the temporary suspensions to the WARN Act and what EDD services can help navigate your business operations.Visit Employer FAQs
Still Need Help?
Find the latest updates and changes in effect due to COVID-19, including what benefits are available, how to apply, and what to expect after applying.