Statewide Training Unit Catalog

The Statewide Training Unit offers a variety of no-cost staff training to enhance California’s workforce development community. Training is available by webinar or in-person to local Workforce Innovation and Opportunity Act (WIOA) funded organizations.

Training topics include WIOA programs, WIOA reporting and performance, CalJOBSSM, career coaching, among others.

To schedule training, contact your Local Area’s Regional Training Coordinator or your corresponding EDD Division Training Manager to submit a request. TTY users, please call the California Relay Service at 711.

Workforce Innovation and Opportunity Act 101 Field Division

This module gives a solid foundation for understanding the Workforce Innovation and Opportunity Act (WIOA). Since different aspects of WIOA can get quite complex, this module ensures that everyone is familiar with the terms, intention, purpose, and functions of the act.

Lesson A – History and Purpose of WIOA

Provides a brief history of the various acts preceding the WIOA, beginning with the Wagner-Peyser Act of 1933 to the present. The lesson also offers a broad overview of WIOA, its purpose and intentions, and the services it provides for job seekers and employers.

Lesson B – The Five Titles and Six Core Programs

Outlines each of the five titles that comprise WIOA, reviews the services each provides to Californians, and identifies the six main purposes of WIOA as stated in the act. The lesson discusses the programs authorized under Titles I and III in greater detail, while also touching on programs that fall under Titles II and IV.

Lesson C – Guidance and Implementation

Identifies various federal and state-level policy and guidance documents that determine how WIOA is implemented. By understanding the principles and terminology involved in WIOA implementation, participants will gain a solid foundation for subsequent lessons.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

The second module offers a general overview of the administrative entities involved in implementing WIOA. This module reviews who is involved in administering WIOA programs at the federal, state, and local area levels, how these entities relate to one another, and how the Department of Labor, California Workforce Development Board, and the EDD allocate and disburse WIOA funds.

Lesson A – Federal and State-Level Administration

Identifies the various federal and state entities involved in administering WIOA, from the Department of Labor at the federal level to EDD’s Workforce Services Branch, the Labor and Workforce Development Agency, and the California Workforce Development Board at the state level.

Lesson B – Local Area and America’s Job Center of CaliforniaSM (AJCC) Administration

Building on Lesson A, it provides a detailed account of the structure of the Local Areas and AJCC locations, including information on Local Area staff, EDD field division staff, and the services they provide under Titles I and III, respectively.

Lesson C – Title I and Title III Funding

Explains Title I and Title III funding streams, illustrates how these funding streams are divided, and when funds are allocated.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

This module provides an overview of how program performance is measured and reported and how programs factor WIOA performance requirements into the work conducted at AJCC locations.

Lesson A – Collecting Data

Outlines the relationship between program performance and reporting requirements and the types of services provided at the local level through the AJCC locations. The lesson identifies the types of services that are reported to the Department of Labor, differentiating between “reportable-only” activities and activities that place an individual “in performance.”

Lesson B – Performance Indicators

Provides an overview of the six performance indicators mandated by WIOA, which apply across all core programs. The lesson explains who is included in each performance indicator and how success in the measure is determined.

Lesson C – The Exit Clock

The lesson distinguishes between the exit date and the exit clock and describes the types of services that restart the exit clock for participants.

Lesson D – CalJOBSSM Activity Codes

Defines what CalJOBS service activity codes are and provides information on how to differentiate between participants’ active and inactive status. The lesson also identifies the service activity code listings related to individuals and employers.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

Career Coaching

This module gives participants an overview and understanding of the Career Development Model and its process. The module explains the five steps emphasizing the interaction with job seekers to better assess a course of action in the job search process.

Lesson A – Historical Perspective on Career Theory

Covers the history and development of career coaching. The lesson describes the terminology and theories used in the field today.

Lesson B – The Career Planning Process

Describes the Career Planning Process career development model and delineates its five-step sequence. The lesson explains how to asses where job seekers are in the career planning process.

Lesson C – Interacting with Job Seekers

Addresses how to communicate effectively with job seekers while also describing basic career counseling and customer service skills.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

Module 2 addresses two important aspects of the job search: creating a resume and preparing for the job interview.

Lesson A – Resume Make Over

Identifies the different types of commonly used resumes, as well as how to provide constructive and effective feedback to job seekers.

Lesson B – Interview for Success

Covers vital interview techniques and tips for before, during, and after a job interview. The lesson reviews professional etiquette, dress codes, expectations, and how to negotiate a job offer.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

Elements of Performance

The first module provides participants with the context and rationale for the performance accountability measures mandated by WIOA. The module outlines key concepts and vocabulary used in calculating the six common performance indicators and offers examples of how the performance indicators are calculated.

Lesson A – What Do We Mean by “Performance”?

Reviews performance accountability measures, identifies what data is collected and who uses it, and discusses how data is reported.

Lesson B – Who’s in Performance and When Do They Exit?

Distinguishes “reportable only” activities from activities that place an individual “in performance, “reportable individuals” vs “participants,” and provides examples of reportable individuals and participants.

Lesson C – Performance Indicators

Provides an overview of the six performance indicators mandated by WIOA, explains the employment and wages indicators in detail, and offers examples of how the performance indicators are calculated.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

The second module focuses on the two performance indicators relevant to programs that enroll participants in education and training: Credential Attainment and Measurable Skill Gains. The training explains how the indicators work and provide examples of positive results in both. The module also addresses best practices in using CalJOBS activity codes, and reviews state and local area performance goals.

Lesson A – Credential Attainment

Defines Credential Attainment, explains how the indicator works, and provides examples of positive results in the indicator.

Lesson B – Measurable Skill Gains

Defines Measurable Skill Gains, explains how the indicator works, and provides examples of positive results in the indicator.

Lesson C – Activity Codes and Performance

Explains why we use activity codes, describes where to find them, how activity codes affect the Exit Clock, and concludes with a brief overview of statewide performance goals.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

CalJOBS System Training

CalJOBS webinars and in-person training classes are tailored to address particular aspects of the CalJOBS system based on the requestors’ needs, objectives, and experience with the system. All training classes include hands-on demonstrations for practical experience using CalJOBS.

CalJOBS system training covers five general areas.

This two-day, interactive training provides a foundational understanding of the CalJOBS system, with the aim of increasing staff competence in a variety of CalJOBS system functions. The training covers a wide range of topics that will enable staff to navigate the CalJOBS site, manage their caseloads, and report services under WIOA and State grant programs.

Requestors can opt to have either all or a selected group of lessons from the following list:

  • CalJOBS Navigation
  • Managing and Customizing the Staff Dashboard
  • Individual Registration
  • WIOA Application
  • Participation and Activity Codes
  • Case Notes and Document Management
  • Objective Assessment Summary
  • Individual Employment Plan
  • Closures, Exits and Follow-Ups
  • Case Management Tools
  • Commonly Used Reports

Time estimate: Variable
Intended audience: WIOA Title I, WIOA Title III

This hands-on training demonstrates how employers and workforce staff can use a full range of CalJOBS labor exchange features, including how to post job orders, search for, and contact qualified job candidates.

The training shows staff how to differentiate between types of employer accounts, post and manage job orders, search for resumes, view labor market information, and manage communication between employers, job seekers, and workforce staff.

In addition, workforce staff also learn how to register employers, assist and/or manage an employer already registered in the system, enter employer activity codes and case notes, and run employer reports.

Time estimate: 4 hours
Intended audience: WIOA Title I, WIOA Title III

This training provides business services and employer outreach staff with an overview of the Customer Relationship Management (CRM) module in the CalJOBS system. This training demonstrates how workforce staff can use the CRM module to manage their employer outreach efforts.

Staff learn how to identify the two types of employer accounts, create and manage a Marketing Lead employer account, convert a Marketing Lead into a Recruiting Employer account, and record services using employer activity codes and case notes.

Time estimate: 2 hours
Intended audience: WIOA Title I, WIOA Title III

Presented in collaboration with the Financial Management Unit, this specialized training focuses on the financial management features in CalJOBS, including reporting functions. The training covers financial management for WIOA Title I programs and special grant projects, including how to request WIOA funds, submit and review monthly and quarterly expenditure reports, and complete the closeout report process.

Time estimate: 2 hours
Intended audience: WIOA Title I, WIOA Title III

This webinar focuses on CalJOBS system changes or new module(s) that are specific to the State of California. The STU offers this webinar whenever a CalJOBS system update occurs and provides participants with a review of the changes and enhancements to the system.

Time estimate: Variable
Intended audience: WIOA Title I, WIOA Title III

Other Areas of Study

This presentation provides EDD staff with a foundational understanding of the concept of emotional intelligence (EI). The presentation begins with an overview of the history and definition of EI, explains why EI is important in the workplace, and shows how EI helps to create a positive and productive work environment. By understanding how to identify and develop high levels of emotional intelligence, EDD staff can improve relationships, increase productivity, and facilitate self-growth.

Emotional intelligence is the ability to identify, understand, and manage one’s own emotions, as well as to recognize and understand what others experience emotionally. This recognition and understanding is, for the most part, a nonverbal process that influences how one connects with others. Using high Emotional Intelligence allows one to manage one’s own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflicts.

This presentation has five sections:

  1. Definition – Explains what emotional intelligence means.
  2. Historical Context – Discusses how emotional intelligence developed as a psychological concept, linking it to the theory of multiple intelligences.
  3. The Five Components of Emotional Intelligence – Defines self-awareness, self-regulation, motivation, empathy, and social skills in relation to EI.
  4. Emotional Intelligence in the Workplace – Explains how low emotional intelligence can have a negative impact on health and performance in the workplace.
  5. Emotional Intelligence and Productivity – Explains how high emotional intelligence can have a positive effect on health and productivity in the workplace.

Time estimate: 2 hours
Intended audience: WIOA Title I, WIOA Title III