Welcome to EDDNext

Transforming the Customer Experience

Welcome to EDDNext

Transforming the Customer Experience

EDDNext is a modernization effort to transform the customer and employee experience. We’re updating online applications, contact centers, our processes, policies, procedures, and forms. We want your experience to be easier and faster.

And we're not stopping there. We’re also:

  • Making a safer and easier way to apply for benefits online.
  • Creating ways to serve yourself online without needing to call us.
  • Creating materials in more languages to help all Californians.
  • Rewriting our webpages into plain language so they're easy to understand.
  • Testing our website on users just like you to see what works best.
  • Using advanced technology to modernize your experience and protect your confidential information.

Check back regularly to see what progress we've made and what's coming up next.

 

EDDNext Modernization Goals

Modernize technology with more flexible systems to meet the challenges of an evolving economy. Deliver an easier and faster customer experience across our programs and services. Offer self-service automationfor quick and convenient customer service and support. Provide equal accessto ensure ALL individuals can make use of EDD benefit programs and services. Safeguard services and personal informationto protect identities and reduce risks of fraud. 1 Offer Self-Service Automation Provide Equal Access Goals Safeguard Services and Personal Information Modernize Technology Deliver an Easier and Faster Customer Experience