EDDNext
EDDNext Simplifies California’s Online Unemployment Application
We just released a simpler online application for unemployment benefits — another step in modernizing our benefit programs and improving the customer experience.
Welcome to EDDNext, an ongoing modernization effort to completely transform the EDD customer and employee experience. We’re updating online applications, contact centers, the claims process, policies, procedures, and forms, to make your experience easier and faster.
Latest Updates
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- A 5 Year IT Modernization Journey in 15 Minutes (Public Sector Podcast)
- Driving Transformation for California’s Workforce (AWS re:Invent, YouTube)
- California's New Application for Unemployment Benefits is Easier and Faster to Complete (LA Times)
- EDD Simplifies California’s Online Unemployment Application
- California’s Employment Development Department Transforms the Customer Experience (Salesforce Customer Case Study)
- A Walkthrough of EDD’s Claims Management RFP
- Modernizing EDD by Nancy Faris on the Cal-Liope Newsletter
- Podcast: Ron Hughes Talks with Bill Maile about EDDNext
Listen to Ron Hughes on the Public Sector Network as he provides updates about what's next with EDD.
Expanding language access to California’s diverse communities is a key part of our effort to transform the customer experience.
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How We'll Get There
The future is bright for you when you turn to us. We have years of improvement projects going full steam ahead. Here is where we are now.
What to Expect
- Secure and easier online application that makes it easier to claim benefits.
- Easy-to-understand notices and forms.
- More automation and self-service opportunities.
- An updated and modern contact center to make it easier for you to reach us.
- Multilingual materials to help all Californians.
Our Progress So Far
- We streamlined the online unemployment application, launching a more customer-friendly version with fewer questions, less jargon, and simpler questions and instructions.
- Along with English and Spanish, we added Armenian, Simplified Chinese, Traditional Chinese, Korean, Tagalog, and Vietnamese translations to online unemployment applications in myEDD.
- We implemented myEDD, an easier and more secure login process for all benefit programs.
- We added direct deposit—a safe, fast, and convenient way for customers to receive their benefit payments. EDD customers can choose the payment option that best meets their needs, including a Money Network prepaid debit card, or mailed checks.
- We are partnering with the vendor community to develop modern solutions.
What's Next?
- Upgrading identity verification to improve speed, automate verification, and maintain security.
- Streamlining benefit applications to make the application process easier.
- Strengthening the Voice of the Customer program to identify customer barriers and address them faster by implementing new technology.
- Modernizing the contact center with voice, chat, text, and other convenient options to seek help.