Disability Insurance (DI) Automated Phone Information System

This information will help you use the State Disability Insurance (SDI) automated phone system. Before you dial our toll-free 800 numbers, please take time to review this information.

For Disability Insurance Claim and General Information

• DI English 1-800-480-3287
• DI Spanish 1-866-658-8846

Special instructions or announcements may be played prior to the main menu. A brief description of menu items will then be provided. If you know the selection you want, you can press the number to bypass the main menu recording.

The Main Menu options are:

• Press 1 for information regarding your benefit payment:
  • Status of your Claim:
    To access confidential new claim information using the automated phone system, you will be asked to enter your:
    • Social Security number.
    • Date of birth.
    • Mailing ZIP code.
    • Weekly benefit amount or 7-digit home phone number.

      You will select your Personal Identification Number (PIN) the first time you use the automated phone system to access confidential benefit payment information.

  • Benefit Payment:
    Benefit payment information includes the authorized payment amount, the number of days paid, the beginning and ending date of the payment amount, and the date the payment was authorized. To access confidential benefit payment information using the DI automated telephone system, you will be asked to enter your:
    • Social Security number.
    • PIN.
  • Request copy of payment history:
  • By mail (Press 1)
  • Certification Process – The EDD needs completed application and medical certification to process a claim. Please allow 14 days for the EDD to process your claim.   For initial claims, the 14 day process time begins only once both the application and the medical certification are received.
• Press 2 for the State Disability Insurance Online Help Desk regarding:
  • How to create an online account
  • Requirements to file your claim online
  • How to retrieve a forgotten username or reset your password
  • Tips for resolving system problems
• Press 3 for the Disability Insurance General information regarding:

• Claimant,  Press 1
• For information on how to qualify for Disability Insurance benefits, press 1.
• Eligibility and waiting period
• Contribution Rate
• Benefit Amount Calculation
• Part-time, Intermittent, or Reduced Work Schedule
• Unemployment, Worker’s Compensation, and Pregnancy
• Employers may integrate or coordinate wages with Disability Insurance (DI) benefits.
• For information on how to file a claim, press 2. 
• Initial claim using SDI Online or filing by mail
• Benefit Continuation filing based on initial form of claim. If by mail, EDD will send out DE 25000A and DE 2525XX.
• To hear about appeals, press 3. 
• For information on what claim forms to file, press 4.
• To order initial claim form Claim for Disability Insurance (DI) Benefits (DE 2501) (DE 2501/S for Spanish)
• For information about the Family and Medical Leave Act and California Family Rights Act, press 5. 
• For SDI contribution rates and tax information, press 6. 
• Self-employed and Elective Coverage, Press 2
• For general information about Elective Coverage benefits, press 1.
• To hear about eligibility, press 2. 
• To hear about requirements, press 3.
• To hear about benefit amount, press 4. 
• For information about Elective Coverage premiums, press 5.
• Premiums are based on net profit reported on IRS Form 1040, Schedule SE or Schedule C.
• Premiums are paid quarterly.
• For information about filing a claim, press 6. 
• To order an Elective Coverage packet and for more information, press 7.
• Disability Insurance Elective Coverage (DIEC) unit, call 1-916-654-6288
• EDD Taxpayer Assistance Center at 1-888-745-3886

• Press 4 for general information about Voluntary Plan:

• For employer Voluntary Plan information, press 1.
• For additional information, please call the Voluntary Plan Group at 916-653-6839.
• For employee Voluntary Plan information press 2. 

Your pay stub or W-2 reflects “VDI” contributions instead of “CA-SDI” contributions.

For information regarding PFL benefits, hang up and dial 1-877-238-4373.

Mondays (all day) and weekdays between the hours of 10 a.m. and 3 p.m. are our busiest calling times. For faster service you can call outside of these hours.
At any time while using the automated phone system you may:

• Press 9 to return to the Main menu.
• Press the star key (*) to repeat the menu.