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Faster Answers, Less Waiting for Disability and Paid Family Leave Customers

Published: August 26, 2025

Need an update on your disability or Paid Family Leave claim? You no longer need to wait on hold to speak with an agent. Now, you can get fast, secure answers 24/7 from your phone, tablet, or computer.

We’ve upgraded our virtual assistant (chatbot) to give you self-service access to claim status and payment information, anytime you need it.

 

Check Your Claim in Seconds

Whether you're wondering if your payment went through or need to confirm the status of your claim, help is now just a few clicks away. Here’s how to get started!

  1. Log in to your myEDD account.
  2. Select SDI Online.
  3. On the homepage, select the Help icon to open the chatbot.
  4. Select Disability Insurance or Paid Family Leave.
  5. Select Check My Claim Status.

You’ll instantly see details like the date and amount of your last payment — all without calling or waiting for an agent.

Image for Faster Answers, Less Waiting for Disability and Paid Family Leave Customers blog post
 

This upgraded feature is designed for your convenience:

  • Available 24/7
  • Safe and private
  • Fast answers, no phone call needed

Whether you’re on a break at work, up late, or simply prefer online help. It’s there when you need it.

Paid Family Leave Claim Help Too

If you’ve applied for Paid Family Leave to care for a seriously ill loved one, the chatbot can also help you understand what documents are needed from their doctor. And, offer tips to make the process go smoothly.

This self-service chatbot feature is just one of the many ways we’re modernizing how you interact with us. We’re committed to giving you easier access to the information and services you depend on. Whenever and wherever you need them.

Try it today and see how easy it is to check on your disability or Paid Family Leave claim!

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