Simpler, Faster, Better – What You Think of the New Unemployment Application

Published: December 31, 2024

We made big changes to our online application for unemployment benefits in October. This includes simpler questions and instructions to make it easier to complete, and less questions and jargon.

We now have customer feedback which shows the new application is a hit. Over 78% of you say you had a good experience!

Here’s what you told us.

• The updates help you better understand what information is needed.
• The application process feels quicker and smoother.
• Many of you love being able to complete it easily on your mobile device.

One customer said it best, "This site is so easy to navigate and intuitive. It made an unfortunate situation (losing my job) a little less awful."

Quick Stats from the Survey

• 23,000 responses were submitted.
• 45% of responses included comments—about 10,000 in total!
• We analyzed 1,000 of these comments to see what’s working.

What’s Next

Looking ahead to 2025, we’re excited to share an updated online disability application is in the works! Like unemployment, the disability application will include plain language changes to make it easier for you to read and fill out.

We’re committed to making the benefit application process simpler and improving your experience every step of the way. Stay tuned for more updates—we’re just getting started!