2024 – Improving How We Serve You

In 2024, EDD continued modernizing multiple benefit systems and processes to improve customer service and increase self-service options. These efforts enhanced customer service, improved efficiency, and strengthened EDD’s commitment to helping workers, jobseekers, and employers.

Federal Performance Metrics Show EDD Strengths

Based on pandemic lessons learned, we implemented all 21 California State Auditor (CSA) pandemic recommendations for fraud fighting and operational improvements and took action to speed payments. In 2024, nearly 78 percent of unemployment claims met the U.S. Department of Labor’s prompt payment requirements, exceeding the national average of 73 percent. California also met the federal Payment Integrity Information Act requirement to keep improper payment rates below 10 percent.

The Department transparently posts unemployment payment information on its online data dashboard, consistent with the CSA’s mandate.

In 2024, we made landmark investments to improve multilingual outreach and resources. The Department continued to implement the EDDNext project to modernize its benefit systems and enhance the customer experience. We continued to be a critical resource for California’s workers and employers, implementing cutting-edge technologies, expanding services, and ensuring a more inclusive and equitable labor market. We furthered technology modernization, customer service enhancements, fraud prevention, and outreach to underserved communities.

We look forward to building on this momentum in the coming year to further improve our operations and customer service.

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