Transforming the Customer Experience

As EDDNext nears its first public milestone, we’re excited to begin communicating about this modernization project that will completely transform the customer experience. Over the next few years, we will be replacing our old benefit systems with new, updated, modern technology informed and influenced by customer and stakeholder input to make our customers’ experience easier and faster, from start to finish.

In June 2023, our existing customer portal, called Benefit Programs Online (BPO), will be replaced with myEDD, a simpler way to access our programs and services. Customers will log into myEDD.edd.ca.gov with their existing BPO credentials. In the coming weeks we will be notifying our customers about these enhancements that will improve the login process, make password recovery easier through self-service, and protect individual identities with secure login verification like online banking.

We will continue to incrementally implement customer experience improvements as part of EDDNext. This includes improving multilingual access, increasing self-service options, integrating benefit systems, enhancing call center services, and more. To provide transparency and accountability about our progress, we launched an EDDNext webpage with a one-stop location for project information and updates.