Modernizing With EDDNext

Our customer service is being significantly improved through EDDNext by incorporating language options, more self-service, and benefit system integration. In June, we launched a new shared customer portal called myEDD. It’s a more secure, user-friendly, online access to unemployment, disability and Paid Family Lave benefits. myEDD replaces the old Benefit Programs Online (BPO).

myEDD had nearly one million customer logins and 100,000 new accounts created since launching. The new system features a login verification process like what people experience with online banking verifications.

myEDD is part of EDDNext, which is improving the customer and employee experience through process and policy enhancements, and technology upgrades to speed up claims and improve service.

Significant customer research shapes these modernization efforts to ensure our services are more user-friendly. Based on customer feedback, we will shorten applications, improve readability, simplify content, and enhance accessibility.

Visit the myEDD webpage for more information on the new gateway to online benefit services, including available videos and FAQs to help guide customers through this transition.