Disability Insurance Text Message Claim Updates

We added text message updates for Disability Insurance in addition to those for Paid Family Leave (PFL) claims. The new text messages proactively update claimants about claim status. Messages include application confirmations and the status of medical certifications for disability claims.

The launch of Disability Insurance text messaging is another customer service improvement during our EDDNext transformation period. The improvement follows feedback from customers who increasingly want mobile-friendly services and real-time information about claim status.

While text message communication is convenient, it is sometimes exploited by scammers who attempt to impersonate legitimate services. Scammers may “phish” for victims by pretending to be banks, stores, or even government agencies. We encourage Californians to stay vigilant against scam attacks. Visit our Help Fight Fraud webpage for information about how Californians can guard against identity theft and report suspected fraud.

EDD does not request our customers’ personal information via text message. Text alerts are sent from 35954 or 95937. Anyone who is unsure whether official looking correspondence is legitimate should always verify the request through official channels, such as EDD’s contact information on our website.