Writing Example: Request for Identity Verification (DE 1326CD)
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Key Plain Language Strategies
This version uses blue text and numbers to highlight the following strategies.
- Shares the letter’s purpose and call to action in the main heading.
- Starts by stating why you contact them. Bulleted lists help details pop.
- Expresses a helpful tone with “we” and “you” and words like, “we can help you.”
- Uses headers to transition between sections, show topics, and create white space. Aligns with main heading’s action step language.
- Softens the warning tone to sound less threatening.
- Turns embedded, italicized action steps into bulleted points.
