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Text Alerts for Disability Insurance and Paid Family Leave Claims

To better serve our customers, the EDD offers an SMS text notification option to receive updates about your Disability Insurance (DI) or Paid Family Leave (PFL) claim. You will receive SMS texts when your application is submitted and the primary contact number is your cell phone.

Note: This option is not available for international phone numbers.

With this service, you’ll receive a text alert on your DI claim when:

  • Your application is received.
  • When your doctor’s part of the application is received.
  • We did not receive doctor’s part of the application.
  • Your continued claim form has been received.
  • Due to the holiday, Disability and Paid Family Leave benefit claims and payments may require additional days for processing.

Note: Users can receive SMS texts for DI claims filed online, by paper claim form, or by filing with a representative at a DI office counter

You’ll receive a text alert on your PFL claim when:

  • Your application is received.
  • You need to upload your supporting documents.
  • Your supporting documents are received.
  • Due to the holiday, Disability and Paid Family Leave benefit claims and payments may require additional days for processing.

Note: Currently users can only receive texts for PFL claims filed online.

Text alerts are sent from 35954 or 95937 to the phone number you included on your DI or PFL claim. This service cannot respond to any messages you send. If you need technical support or help with your claim, Contact Us.

Terms and Conditions

There is no cost to use this service, but standard carrier fees for text messaging may apply. Please check with your wireless carrier if you aren’t sure what fees apply to you.

The maximum number of alerts is six messages per month. If you want to opt out of receiving text alerts from the EDD, reply “stop.” To opt back in, text “start.” You can also reply “help” for more information.

Compatible carriers include: Associated Carrier Group (ACG), AT&T, Boost, ClearSky, Google Voice, Interop, Metro PCS, Peerless Network, Sprint, T-Mobile®, Truphone Limited, U.S. Cellular, Verizon Wireless, and Virgin Mobile. Message and data rates may apply.

Alerts sent via text may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer’s equipment and proximity to buildings, terrain, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.

The EDD respects your right to privacy. Review our Privacy Policy for more information.