How to File a Disability Insurance Claim in SDI Online
The fastest and easiest way to file a Disability Insurance (DI) claim is online through SDI Online.
View the following video for information on how to file your claim:
- Filing a DI Claim Using SDI Online (YouTube) (English)
- Filing a DI Claim Using SDI Online (YouTube) (Spanish)
1. Gather Required Information
You must provide the following information to file a DI claim:
- California Driver License (CDL) or Identification (ID) card number.
- Your full legal name as it appears on your CDL or ID.
- Date of birth as shown on your CDL or ID.
- Social Security number.
- Most current employer’s business name, phone number, and mailing address (as stated on your W-2 or paystub).
- Last date you worked your regular duties and hours or date you began working at less than full duty or modified duty.
Provide the information below ONLY if it applies to you:
- Any wages you received or expect to receive from your employer (sick leave, paid-time-off (PTO), vacation pay, annual leave, and wages earned after you stopped working).
- Any workers’ compensation claim information, if applicable.
- If you receive in-patient treatment at an alcoholic recovery home or drug-free facility, provide the name, address, and phone number of the home or facility.
Visit Benefit Programs Online (BPO) to complete a one-time registration.
- From the BPO login page, select Register to create an account. (To change the language of all pages to Spanish, select En español on the BPO login page.)
- Accept the Terms and Conditions.
- Provide a personal email address that is current and is used only by you.
- Set up a password that is between 8 and 20 characters. The password is case sensitive and must contain at least:
- One uppercase letter
- One lowercase letter
- One number
- One special character from this list: !@#$%^&*( )
- Create the Security Profile with security questions and answers and a personal image and caption.
- Once you submit your registration information, an email with a link will be sent to you. Select the unique link within 48 hours to complete your registration.
BPO registration is available 24 hours a day, 7 days a week.After you have registered for and logged in to BPO, select SDI Online which will direct you to the SDI Online Registration Options. An EDD Customer Account Number will be provided when you complete the registration process. A notification of registration will also be sent to you by email and US Postal Service. You will now use BPO to log in to SDI Online to file a claim.
3. Log In and File a New Claim
Follow these directions to file a new claim through SDI Online:
- On the BPO login page, enter your email and select Log In.
- Verify your personal image and personal caption are correct, then provide your password and select Log In.
- Select the SDI Online button.
- Select New Claim under the main menu on your home page.
- Select Disability Insurance and follow the steps in each section to fill out the form.
- Review your completed form information for accuracy.
- Select Submit to send the completed SDI Online Part A – Claimant’s Statement to the EDD.
- On the confirmation page, write down the Form Receipt Number. You will provide this number to your physician/practitioner.
Note: It may be necessary to send some documents via U.S. mail.
- When to submit a claim: Submit your claim no earlier than nine days after the first day your disability begins, but no later than 49 days after your disability begins, or you may lose benefits.
- Duplicate claims: Do not submit duplicates of the same claim. This will delay claim processing.
4. Contact Your Physician/Practitioner to Submit Your Medical Certification
Provide your Form Receipt Number to your physician/practitioner so they can submit the medical certification. The physician/practitioner must submit the certification no later than 49 days after your disability begins or you may lose benefits. Talk to your physician/practitioner about their process for submitting a DI claim; they do not all follow the same process. You are responsible for obtaining a Physician/Practitioner Certification for your disability. Your claim will be returned if the physician/practitioner Certification is not received within 30 days.
Properly completed claims: A properly completed application will include the Part A - Claimant’s Statement (information the claimant submits) and Part B - Physician/Practitioner’s Certificate (the information physician/practitioner submits). Your claim will not be processed until all the required sections of the application are received. If your physician/practitioner is unable to submit your medical certification using SDI Online, obtain a paper Claim for Disability Insurance (DI) Benefits (DE 2501) form by:
- Visiting Online Forms and Publications and ordering a form online to have it mailed to you.
- Obtaining the form from your physician/practitioner or employer.
- Visiting an SDI Office.
- Calling 1-800-480-3287.
5. Completion of Your DI Claim Filing
Once your physician/practitioner submits your medical certification to the EDD, you have successfully filed a DI claim. The EDD will contact you with the status of your claim. If you want additional information on how to file a claim online through SDI Online, review the Claimant Tutorial.
Your employer will be notified that you have submitted a DI claim. However, medical information is confidential and will not be shared with your employer.
For more information, visit Disability Insurance Claim Process.