How We Protect Your Data and Keep Services Running Smoothly

Published: November 7, 2025

Protecting Customers With Elastic

We are committed to supporting millions of Californians when they need it most. From unemployment to disability and Paid Family Leave benefits, our programs provide vital help during challenging times. But delivering these services means handling a vast amount of sensitive data. Protecting that information is critical to ensuring a secure, reliable customer experience.

To keep Californians’ information safe and maintain seamless access to services, we get support from Elastic. This powerful tool allows our security team to monitor, detect, and respond to threats quickly and effectively across our entire network.

How Elastic Security Enhances the Customer Experience

With Elastic Security running on Elastic Cloud and Amazon Web Services (AWS), we protect over 850 billion records across nearly 3,000 servers. This coverage means we can safeguard data from cyber threats without disrupting access for the people who rely on our programs every day.

Our security team, led by Douglas Leone, Chief Information Security Officer, uses Elastic’s tools to identify potential risks and stop bad actors before they cause harm. This rapid detection has resulted in a 99% reduction in our mean time to response, ensuring that issues are resolved quickly to keep services running smoothly.

"Our main goal is to support and assist people. If we don't take steps to prevent bad actors, they might disrupt the access that everyone relies on," says Leone. "We have to stay ahead to protect data and resources and provide services around the clock for Californians in need."

Elastic provides our teams with clear, visual dashboards that consolidate data across multiple systems. There is no more guessing or jumping between tools. This visibility allows us to spot unusual activity and vulnerabilities, balancing robust security with the accessibility our customers need.

You can read more about how we protect customers with Elastic.

Award-Winning Security Excellence

Our partnership with Elastic has not gone unnoticed. Recently, we were honored as a winner of the 2025 Elastic Excellence Awards for our innovative use of Elastic Security to protect Californians’ data. This recognition highlights our commitment to leveraging advanced technology to strengthen security and improve the overall customer experience.

A Commitment to Secure, Reliable Service

We will continue to invest in advanced tools and dedicated teams to keep California’s workforce and communities safe. Because when it comes to serving the people of this state, security and service go hand in hand.

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