EDD’s “Virtual Assistant” (Chatbot) Now Available in Top Eight Languages
Great news! We’ve made it easier for more Californians to get helpful information about our programs and services from our website. We’ve upgraded our website’s virtual assistant, also known as our chatbot. Along with English and Spanish, it’s now available in:
- Armenian
- Chinese (Simplified and Traditional)
- Korean
- Tagalog
- Vietnamese
Together, these eight languages represent the top spoken languages of working-age adults in California.
You can use the chatbot by selecting the Help button on the bottom-right corner of any EDD webpage. When you start a chat, pick your preferred language from the language menu in the blue bar. The chatbot will switch automatically and help you in that language.
The chatbot is a fast, easy way to get answers to general questions. You can:
- Learn about unemployment, disability, and Paid Family Leave benefits and how to manage your claim.
- Find jobs fairs and workshops, training, career guidance, and other employment support services.
- Understand payroll taxes, how to manage a tax account, hiring and training opportunities, and other business support services.
Whether you’re using a phone, tablet, or computer, the chatbot is here 24/7. You can get the help you need— when and how you need it.
