New Surveys to Improve Customer Experiences

We’re expanding our Voice of the Customer program to include new surveys as another key way of collecting important customer input. Starting June 28, customers can provide feedback on their experiences when visiting an EDD office or using our website. Surveys will be available in the EDD Tax offices and about 60 of the state’s America’s Job Center of California offices. This is in addition to the surveys in Disability Insurance and Paid Family Leave offices that launched last month as well as telephone surveys which are already offered in multiple languages.

The satisfaction surveys support our commitment to research and understanding our customers to deliver services in line with their needs. They also offer more ways for customers to engage with us and give feedback.

The short surveys will be available in English and Spanish to begin with and will expand to other languages and in more ways customers engage with us. To take the survey, customers can scan a QR code posted in offices, or they can select the Feedback button on any page of our website.

We’ll use survey findings to determine and prioritize service enhancements as we continue our EDDNext modernization efforts. This information will also help us provide positive experiences, discover new opportunities for improvements, and better meet customer preferences and expectations – all important to EDD’s goals of providing timely, accessible, and efficient services to Californians.