Got a Minute? Watch How We Support the Armenian Community in 60 Seconds

In a significant step towards inclusivity and accessibility, we significantly expanded our multilingual services. The California Government Operations Agency, recognizing these important investments, recently interviewed Katrin Charmahali who works at our contact center in Inglewood, California.

During the interview, Charmahali discusses how offering services in-language not only helps improve customer service but is also a powerful statement about EDD’s commitment to inclusivity.

Individuals seeking unemployment benefits can now apply online and receive live telephone services with an EDD staff person in California's top eight most-commonly spoken languages, including Armenian. This move reflects California's commitment to ensuring that all residents, regardless of their preferred spoken language, can easily navigate the unemployment benefits system.

By offering dedicated phone services with EDD staff in languages such as Spanish, Chinese, Vietnamese, Tagalog, Korean, and now Armenian, we are breaking down barriers and providing equitable access to crucial support for those in need.

The inclusion of Armenian is particularly noteworthy, considering the significant Armenian population in California, especially in areas like Los Angeles and Glendale. This expansion acknowledges the diverse landscape of the state and acknowledges the importance of language access when seeking essential services.