2023 Year in Review

Published: February 27, 2024

2023 was a year of continued improvement and innovation. We made landmark investments to improve multilingual outreach and resources. The Department continued to implement the EDDNext project to modernize its benefit systems and enhance the customer experience. We also continued working with federal partners to strengthen benefit programs.

We detailed many of these achievements in our annual Year in Review report. The report describes recent EDDNext work to improve the experience of millions of customers. This includes:

• Implementing every California State Auditor recommendation.
• Working with other states to implement best practices.
• Simplifying online access to benefit programs.
• Improving the contact center.
• Listening to customer feedback.
• Boosting awareness of our programs.
• Communicating with Californians in their preferred languages.
• Improving customer satisfaction.
• Improving communication with customers.
• Holding fraudsters accountable.
• Helping Californians find good jobs.

We will build on this momentum in 2024 to further improve our operations and services, continuing to put customers first.