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e-Services for Business FAQs

e-Services for Business is a fast, easy, and secure way to manage your employer payroll tax account online.

Find answers to frequently asked questions (FAQs) about the features and benefits of using e-Services for Business.

Account Access

No. You can cancel access, but you cannot grant access to your tax account on e-Services for Business. We must verify employer representatives and payroll agents first. We will grant access to your representative or payroll agent if they meet certain criteria.

Once verified, you will receive a letter from us telling you that a third-party was granted access to your employer payroll tax account. If you want to cancel their access, log in to e-Services for Business and remove them from your payroll tax account online.

To cancel access to a single account:

  1. Log in to e-Services for Business.
  2. Select Settings.
  3. Select Access.
  4. Find the account you want to cancel access for and select All.
  5. Select Cancel my access to this account.
  6. Select Ok to cancel access to this account.
  7. Select Ok in the confirmation box.

Yes. To cancel access to all of your clients’ accounts, follow these steps:

  1. Log in to e-Services for Business.
  2. Select Settings.
  3. Select Cancel Online Access from the I Want To menu.
  4. Select Ok to in the confirmation box.

You can regain access to an employer payroll tax account under the new owner by following these steps:

  1. Log in to e-Services for Business.
  2. Select Settings.
  3. Select Cancel Online Access from the I Want To menu.
  4. Select Ok in the confirmation box.
  5. Log back in to e-Services for Business.
  6. Complete the one-time authorization steps to regain access.
  7. Submit the request.

You should now have access to the account with your profile showing the new information.

Yes. You can submit the DE 34 information without having full access to your clients’ employer payroll tax account. Just select Attach a Return File. For direct entry submissions, you must have full access to file using the File Report of New Employee(s) option.

Register, Close, or Reopen an Employer Payroll Tax Account

In most cases, you will receive your employer payroll tax account number within a few minutes of enrolling online. If we need to research your application or if you have requested elections or exceptions, it may take up to three business days to receive your employer payroll tax account number.

You can submit an online request to close your employer payroll tax account (even if you are not closing your business) through e-Services for Business.

  1. Log in to e-Services for Business.
  2. Select the account type (such as Employment Tax).
  3. Submit your final documents:
    • Payroll Tax Deposit
    • Tax Return
    • Wage Report
  4. Select Close Account from the I Want To menu.
  5. Enter the required information, then select Next.
  6. Complete the Declaration, then select Submit.
  7. Select Ok in the confirmation box.

If your employer payroll tax account is closed, but you recently paid wages more than $100 in a calendar quarter (or $750 for household employers), you can submit an online request to reopen your account.

Follow these steps:

  1. Log in to e-Services for Business.
  2. Select the account type (such as Employment Tax).
  3. Select Reopen Account from the I Want To menu.
  4. Complete and submit the online registration application.

Allow three business days for processing. You can then log back in to e-Services for Business to check the status of your request.

Note: If you are an employer representative or payroll agent, you must first add access to the employer payroll tax account.

File Forms and Make Payments

You can submit the following forms and payments when you log in to e-Services for Business:

Forms

  • DE 3BHW – Employer of Household Worker(s) Quarterly Report of Wages and Withholding
  • DE 3HW – Employer of Household Worker(s) Annual Payroll Tax Return
  • DE 3D – Quarterly Contribution Return
  • DE 9 – Quarterly Contribution Return and Report of Wages
  • DE 9C – Quarterly Contribution Return and Report of Wages (Continuation)
  • DE 48 – Power of Attorney Declaration
  • DE 459 – Sole Stockholder/Corporate Officer Exclusion Statement
  • DE 4453 – Application for Reserve Account Transfer
  • DE 9423 – Quarterly Contribution Return for School Employers

Payments

  • DE 88 – Payroll Tax Deposit
  • DE 2176 – Statement of Account
  • DE 3DI – Disability Insurance Elective Coverage (DIEC) Quarterly Report/Payment
  • Voucher Payment – Make payments for a specific liability using information from a letter voucher
  • Payment on Account – Make payments for liability due on account
  • Payment Plan – Make payments on formal payment agreement

You can file your tax returns and wage reports following these steps:

  1. Log in to e-Services for Business.
  2. Select the account type (such as Employment Tax).
  3. Select the filing period you want.
  4. Select File or Adjust a Return or Wage Report from the I Want To menu.
  5. Select File Now next to the tax return or wage report you want to file.
  6. Answer the question Do you have payroll to report? by selecting Yes or No, then select Next.
    • If you are filing a wage report, you have the option to import a wage file. Select Yes for instruction on how to import a file or select No to directly enter your wage information. Enter the required information, then select Next.
  7. Enter the required information, then select Next.
  8. Complete the Declaration, then select Submit.
  9. Select Ok in the confirmation box.

For More Information

Refer to our e-Services for Business Tutorials.

When you report employee wages in e-Services for Business, the information is stored for future filings. If you no longer have payroll to report, you must clear the stored wages first. To do this, select Clear All Fields below Do you have payroll to report? Once the wages are cleared, you can file your wage report with no payroll.

Follow these steps:

  1. Log in to e-Services for Business.
  2. Select Employment Tax from the Accounts list.
  3. Select File or Adjust a Return or Wage Report from the I Want To menu.
  4. Select Return List next to the period for which the wage report will be filed.
  5. Select File Now next to the Wages Report.
  6. Select No to the question Do you have payroll to report?
  7. Select Clear All Fields below the question Do you have payroll to report?
  8. Click on the empty box next to Confirm. Select OK on the confirmation window, then select Next.
  9. Complete the Declaration information. Select Submit, then select OK to submit the wage report.
  10. Select Print to print the confrimation, or select OK.

Once the wages are cleared, you can file your wage report with no payroll.

Your payments may show a single payment as two separate entries:

  • Your submitted request
  • The processed request

Your submitted request is the payment request you originally submitted to us and will display as Payment Submission.

The processed request will display the payment type and amount that was processed by us.

These two entries do not count as two separate payments. Your bank account will be debited only for the processed payment amount.

No. Once you have submitted your first wage report, Quarterly Contribution Return and Report of Wages (Continuation) (DE 9C) or Employer of Household Worker(s) Quarterly Report of Wages and Withholdings (DE 3BHW), all of the names and Social Security numbers of the employees from your last report will be included for you. You can edit or delete the employees' information as needed.

  1. Log in to e-Services for Business.
  2. Select the account type (such as Employment Tax).
  3. Select Show All next to the I Want To menu.
  4. Select Power of Attorney under Other.
  5. Follow the prompts to complete the request.
    • Select General Authorization to allow your authorized agent to represent your business and receive Unemployment Insurance (UI) and Payroll Tax mailings.
    • Select Specific Declaration to assign your authorized agent to represent your business in Payroll Tax matters.
    • Select Specific Declaration to authorize a counseling service agent (known as a third-party administrator) to represent your business and receive mailings for Unemployment Insurance matters only.
  1. Review and select Submit.

For More Information

Contact our agent phone line at 1-916-654-7263, Monday through Friday, 8 a.m. to 5p.m., Pacific time.

Yes. You can adjust tax returns and wage reports that you file online for 2011 and later.

Make your changes by following these steps:

  1. Log in to e-Services for Business.
  2. Select the account type (such as Employment Tax).
  3. Select the filing period you want to view or adjust.
  4. Select Tax Return or Wage Report under Period Activity.
  5. Select View Return or Adjust Return from the I Want To menu.

If you want to  change for the year 2010 or prior, you will need to send in the Tax and Wage Adjustment Form (DE 678).

For More Information

Refer to our e-Services for Business Tutorials.

If you need to file a large return or you file for more than one employer, follow these steps:

  1. Log in to e-Services for Business.
  2. Select Upload a Bulk Return File from the I Want To
  3. Attach file to submit.

You can use the following file formats for the file attachment:

  • eXtensible Markup Language (XML)
  • Interstate Conference of Employment Security Agencies (ICESA)
  • Federal Magnetic Media Reporting and Electronic Filing (MMREF)

For More Information

Refer to our e-Services for Business Tutorials.

  1. Log in to e-Services for Business.
  2. Select the account type (such as Employment Tax).
  3. Select the filing period for your Payroll Tax deposit.
  4. Select Make a Payment from the I Want To menu.
  5. Select payment method type (such as ACH Debit).
  6. Enter the required information, then select Submit.

For More Information

Refer to our e-Services for Business Tutorials.

  1. Log in to e-Services for Business.
  2. Select Upload a Bulk Payment File from the I Want To menu.
  3. Select the file format (CSV or XML, ZIP) and Submit.

Reporting of New Employees and Independent Contractors

All employers can file the DE 34 online.

  1. Log in to e-Services for Business.
  2. Select the account type (such as Employment Tax).
  3. Select Show All next to the I Want To menu.
  4. Select File Report of New Employee(s).
  5. Select Continue to iNER page. This opens a new tab.
  6. Select Create New DE 34.
  7. Follow the prompts to complete the DE 34.
  8. Review and submit the completed DE 34.
  9. To print, select View or Print next to the report in the submissions box.

You can save your report at any time as a draft. To edit your saved draft, after the Continue to iNER page, select Edit next to the draft in the drafts box.

You will be allowed to include up to 30 new employees in one submission.

Important: The DE 34 can only be filed from 5 a.m. to 12 midnight, Pacific time, 7 days a week.

For More Information

Refer to our e-Services for Business Tutorials.

All service recipients can file the DE 542 online.

Follow these steps:

  1. Log in to e-Services for Business.
  2. Select Show All next to the I Want To menu.
  3. Select File Rpt. of Ind. Contractors
  4. Select Continue to iICR page. This opens a new tab.
  5. Select Create New DE 542.
  6. Follow the prompts to complete the DE 542.
  7. Review and submit the completed DE 542.
  8. To print, select View or Print next to the report in the submissions box.

You can save your report at any time as a draft. To edit your saved draft, after the Continue to iICR page, select Edit next to the draft in the drafts box.

You will be allowed to include up to 30 new independent contractors in one submission.

Important: The DE 542 can only be filed from 5 a.m. to 12 midnight, Pacific time, 7 days a week.

For More Information

Refer to our e-Services for Business Tutorials.

You can file the employee information again to correct a previously filed report.

You must select Representative as the type of enrollment. This type of enrollment allows you access to e-Services for Business to file the DE 542 without registering for a California employer payroll tax account number.

Yes. You can submit a bulk file for these reports online.

Follow these steps:

  1. Log in to e-Services for Business.
  2. Select Upload a Bulk Return File from the I Want To
  3. Select NER to upload a report of new employees.
  4. Select ICR to upload a report of independent contractors.

For More Information

File Benefit Charge and Unemployment Insurance (UI) Rate Protests

You can submit the following types of protests online:

Benefit Charge

  • Statement of Charges to the Reserve Account (428T)
  • Statement of Reimbursable Benefit Charges (428R)
  • School Employees Fund Employer Statement of Benefit Charges (428F)

Unemployment Insurance (UI) Rate:

  • Notice of Contribution Rates and Statement of UI Reserve Account (DE 2088)

Employers and authorized employer representatives, payroll agents, and certified public accountants can file a protest using e-Services for Business.

Be sure to have the Letter ID of the DE 428 you are protesting available.

  1. Log in to e-Services for Business.
  2. Select the account type link (such as Employment Tax).
  3. Select Show All next to the I Want To menu.
  4. Select Protest Benefit Charges or Protest UI Rate under Other.
  5. Enter the required information and submit.

After you submit this information, you will receive a confirmation number.

Benefit Charge

You can enter information manually for each benefit charge you are protesting, or you can import a CSV file with all the relevant information following the CSV Import Instructions in e-Services for Business.

UI Rate

You will select the items you are protesting and provide a reason for each item.

No. A protest cannot be changed after it has been submitted. However, you can submit a new protest.

  1. Log in to e-Services for Business.
  2. Select the account type link (such as Employment Tax).
  3. Select the Submissions tab.
  4. Select View Submissions.
  5. Select the link for the protest you want to view.
  6. Select View Submission from the I Want To menu.
  7. To withdraw a submission, select Withdraw from the I Want To menu.

We process protests in the order received. Once the determination is made, you will be notified by mail. You can also view the response and other letters from us in e-Services for Business from the Correspondence tab.

  • Provides confirmation when your protest is received.
  • Reduces paper and saves mailing costs.
  • Eliminates the possibility of the protest being lost in the mail.
  • Faster processing time.
  • Responses can be viewed from any device.

Department of Industrial Relations (DIR) Payments

DIR taxpayers can view the balance on the account and make Electronic Funds Transfer (EFT) payments for their outstanding DIR liabilities that are referred to us. DIR taxpayers may also be able to set up short-term payment plans depending on the status of the liability.

We are responsible for processing two types of DIR debts:

  • The California Occupational Safety and Health Administration (CALO) penalties and fines.
  • The Targeted Inspection and Consultation Fund (TICF) debts.

Use e-Services for Business to make an EFT payment for a DIR liability or for other DIR payment option.

You must be enrolled in e-Services for Business to access your DIR account.

Log in to e-Services for Business, then follow these steps:

For Employers

  1. Select Existing Employer then select Next.
  2. Review the information on the screen, then select Next.
  3. Select Yes on the Enrollment Type - Employer screen, then select Next.
  4. Under Account Type, select DIR Collection from the dropdown menu.
  5. Enter the employer payroll tax account number or DIR account number in the Taxpayer/Account ID field.
  6. Enter a valid Letter ID from the Collection Notice (DE 6485) the EDD sent you regarding this account in the Letter ID field, then select Next.
  7. Review the information you entered. If it is correct, select Submit.
  8. Select Ok in the confirmation box.

For Employer Representatives/Payroll Agents

  1. Select Add Access to Another Account from the I Want To menu.
  2. Select DIR Collection as the Account Type from the dropdown menu.
  3. Enter a valid Letter ID from the Collection Notice (DE 6485) the EDD sent you regarding this account in the Letter ID field.
  4. Enter the employer payroll tax account number or DIR account number in the Taxpayer/Account ID field.
  5. Select Validate.
  6. Review the information you entered. If it is correct, select Submit.
  1. Select DIR Account.
  2. Select Make a Payment from the I Want To menu.
  3. Select ACH Debit to make an EFT payment.
  4. Complete payment information, and select Submit.
  5. An authorization window opens requiring you to authorize the payment transaction. Select Ok to authorize the payment.

Contact our Department of Industrial Relations Collection Group (DIRCG) at 1-855-516-4175, Monday through Friday (excluding state holidays), 8 a.m. to 5 p.m., Pacific time for help with the collection of your DIR liability.

Contact the Department of Industrial Relations directly at 1-415-703-4319 to dispute the liability.

Security and Technical Requirements

After four unsuccessful attempts to answer the security questions, you will be temporarily locked out of your account. You must contact the Taxpayer Assistance Center at 1-888-745-3886 for help. Usernames cannot be reset. If you are unable to recover your username, you will need to re-enroll using a different username and email address.

If you know your username and password, you can update your Security Questions and Answers by selecting My Profile after logging in to e-Services for Business.

Contact our Taxpayer Assistance Center at 1-888-745-3886 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday (excluding state holidays).

e-Services for Business

Use e-Services for Business to manage your employer payroll tax account online.

Contact Us

If you have questions, Contact Payroll Taxes. You can also contact the Taxpayer Assistance Center at 1-888-745-3886 or visit your local Employment Tax Office.