Technical Help

If you are experiencing problems with the EDD website, check the following:

Browser Version

Use the latest version of your Internet browser. Versions more than two updates behind are not being supported.

For optimal experience of the EDD website and web-based applications, you must use a browser that supports 128-bit encryption. If your browser states that you cannot login, you may need to update your browser.


For full functionality of this site, JavaScript must be enabled. Check your browser settings to make sure JavaScript is not disabled and cookies are not blocked. For instructions, visit How to enable JavaScript in your browser.


Be sure that cookies are not blocked. Some functionality on this site may not work unless you allow cookies.

When you visit a State of California website, you should be aware that data linking your computer to a particular website (a “cookie”) may be created. Temporary cookies may be used when necessary to complete a transaction, to process data submitted to us online, to facilitate an ongoing Internet interaction, or to understand trends in the use of State websites. Cookies do not compromise your privacy or security. Using web browser settings, you can refuse the cookies or delete the cookie file from your computer by using any of the widely available methods.


Your browser may not be able to view the file. For best results, open PDFs using Adobe Reader . For more information, visit Adobe Support

  • Opening a PDF:
    • If you cannot open the PDF in your browser, try performing a page refresh in your browser.
    • Try saving a copy to your computer and open the PDF file using Adobe Reader.
  • Fill-in Forms:
    • Not all forms can be filled in on the computer. If you cannot fill in the form electronically, print the form and complete the form by hand.
    • Save and/or print a copy for your records.

Web Traffic

The EDD website may be experiencing a lot of traffic. Allow pages to download completely before selecting any of the links.

Internet Service Provider (ISP)

Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above).


Your modem may be too slow to download our Web pages which may cause the page to timeout before it completely loads. You may need to upgrade your modem to help you connect to the Internet.


Some of our pages include graphics which may cause a Web page to load slower. It is possible your computer does not have enough memory, and you may want to consider additional memory.

Last Revised: 01/27/2022