Disability Insurance Automated Phone Service Instructions

For Disability Insurance information, follow these steps to help you use the automated phone service (system).

Disability Insurance Claim and General Information Toll-Free Numbers

  • DI English 1-800-480-3287
  • DI Spanish 1-866-658-8846
  • You can call the automated phone service Monday through Friday from 8 a.m. to 5 p.m. Pacific Time excluding holidays.

    Note: Mondays (all day) and weekdays between the hours of 10 a.m. and 3 p.m. are our busiest calling times. For faster service you can call outside of these hours.

Special instructions or announcements may be played prior to the main menu. A brief description of menu items will then be provided.

Press 1 for English
Press 2 for Spanish

If you know your selection, you may enter it at any time. While using the automated phone system you may:

Press 9 to return to a previous menu.
Press the star key (*) to repeat information.

The Main Menu options are:

  • Press 1 for benefit payments:
    • To get your benefit payment information, press 1.
      To access confidential new claim information using the automated phone system, you will be asked to enter your:
      • Social Security number. You may also use your EDD Client Number.
      • Date of birth.
      • Mailing ZIP code.
      • Weekly benefit amount or 7-digit home phone number.

You will enter your Personal Identification Number (PIN) the first time you use the automated phone system to access confidential benefit payment information.

To access confidential benefit payment information using the DI automated telephone system after you have set up your PIN, you will be asked to enter your:

      • Social Security number. You may also use your EDD Client Number.
      • PIN.
    • To request a copy of your payment history by mail through our voicemail press 2.

Authorized benefit payments processed by 6 p.m. during regular business days will be made available by Bank of America on your debit card by 8 a.m. the following morning, excluding bank holidays.

  • Press 2 for the SDI Online Help Desk:
    • For information on how to create an online account, press 1.
    • For requirements to submit an online claim, press 2.
    • If you have forgotten your password, press 3.
    • If you are having trouble accessing the SDI Online system, press 4. (You will be connected with a representative.)
  • Press 3 for Disability Insurance information:
    Please have your EDD Customer Account Number (EDDCAN) or Claim ID ready so we can provide faster customer service on your claim.
    • For Disability Insurance benefits eligibility, press 1.
    • To file a claim, press 2.
    • For Appeals, press 3.
    • For Family and Medical Leave Act and California Family Rights Act, press 4.
    • For SDI contribution rates and tax information, press 5.
  • Press 4 for Voluntary Plans:
    • For employer Voluntary Plan information, press 1.
    • For employee Voluntary Plan information, press 2.
      (If your pay stub or W-2 reflects “VDI” contributions instead of “CA-SDI” contributions.)
  • Press 5 for Elective Coverage for business owners or the self-employed.
    Please have your EDD Customer Account Number (EDDCAN) or Claim ID ready so we can provide faster customer service on your claim.
    • For Elective Coverage benefits, press 1.
    • For eligibility, press 2.
    • For requirements, press 3.
    • For benefit payment amount, press 4.
    • For Elective Coverage premiums, press 5.
    • For filing a claim, press 6.
  • Press 6 to receive claim forms by mail
    • For the DI initial claim form, press 1.
    • For the Self Employed Elective Coverage information packet, press 2.

For information regarding PFL benefits, dial 1-877-238-4373.

Last Revised: 10/01/2021

Register for Benefit Programs Online

Creating an account is an important step in this process. With Benefit Programs Online, you can submit the required Disability Insurance employee forms in SDI Online.

Additional Resources

Can’t find what you’re looking for? View these resources for more information.