Contact Information for Unemployment Insurance
Unemployment Claims Support Line Unavailable
From September 20 to October 4, 2020, our claims support phone line will be unavailable. During this time, we are improving our systems to verify identities in an easier, faster way.
If you have an existing claim, you can still use UI OnlineSM to certify for benefits, reopen a claim, and monitor your account activity. For technical support, call 1-833-978-2511.
Thank you for your patience as we continue to improve our services.
We’re Here for You
Choose the most convenient way to reach us.
Use UI OnlineSM
If you do not have a UI Online account and have a question about UI, or you would like to report fraud, you can Ask EDD.
UI Phone Directory
Find the right telephone number you need for unemployment insurance, including our self-service line. This directory outlines phone numbers by languages spoken too.
Hours: 8 a.m. to 12 noon (Pacific time), Monday through Friday, except on California state holidays.
|ENGLISH and ESPAÑOL
Note: Representatives will not have access to your claim or payment information.
Hours: 8 a.m. to 8 p.m. (Pacific time), seven days a week, except on California state holidays.
|ENGLISH (Self-Service Line)
Hours: 24 hours a day, 7 days a week
Note: If you receive a phone call from the EDD, your caller ID may show “St of CA EDD” or the UI call center numbers 1-833-978-2511 or 1-800-300-5616.
Deaf and Hard of Hearing Customers
Deaf and hard of hearing callers can contact EDD using one of the following:
- Teletypewriter (TTY) at 1-800-815-9387: (This option does not use the California Relay Service and is recommended).
- California Relay Service (711): Provide the UI number (1-800-300-5616) to the operator.
- Note: If you are calling outside of California, use your state’s relay service.
Share Your Insights with Us
Download, print, and complete Comments, Suggestions, and/or Complaints (DE 8123) (PDF). You may need to download the no-cost Adobe Reader to view and print this document. Mail your completed form to:
Employment Development Department
PO Box 826880 – UISD, MIC-40
Sacramento, CA 94280-0001
Last Revised: 09/10/2020