Need Technical Assistance?
For more information on UI Online, use these helpful resources, including video tutorials and FAQs.
UI Online Help
After you log in to UI Online, you can get help by selecting the question mark (?) icon or the Help link in the upper-right part of the screen.
Technical Support for UI Online Account
If you need help with account setup or login issues, call 1-833-978-2511 and select option 1 after the introductory messaging. The phone line is available from 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on state holidays.
Note: Monday and Tuesday mornings before 10 a.m. are our busiest call times, so we recommend calling at other times.
You can also log into your myEDD account and select UI Online to chat with a live agent, available Monday to Friday, 9 a.m. to 2 p.m.
Protect Your Account
Never share confidential information such as your password or Social Security number with anyone. If your account has been compromised, contact us.
Browser Compatibility and Pop-up Blockers
For the best experience, use the latest versions of Google Chrome, Mozilla Firefox, or Internet Explorer. Additionally, you must disable pop-up blockers to access features of UI Online.