Contact Information for Unemployment Insurance

We’re Here for You

Choose the most convenient way to reach us.

Use UI OnlineSM

UI Online is the fastest way to ask a question about your claim. Log in, then select Contact Us to get started. If you don’t have a UI Online account, register now.

Ask EDD

If you do not have a UI Online account and have a question about UI, or you would like to report fraud, you can Ask EDD.

UI Phone Directory

Find the right telephone number you need for unemployment insurance, including our self-service line. This directory outlines phone numbers by languages spoken too.

UI phone numbers by language
Language Phone Number
English
  • Filing Claims
  • Payment Information

Hours: 8 a.m. to 12 noon (Pacific time), Monday through Friday, except on California state holidays.

1-800-300-5616
English and Español
  • Technical Help
  • Password Resets
  • UI Online Questions
  • General Information
  • EDD Customer Account Number

Note: Representatives will not have access to your claim or payment information.

Hours: 8 a.m. to 8 p.m. (Pacific time), seven days a week, except on California state holidays.

1-833-978-2511
English (Self-Service Line)
  • Get information on your last payment issued.
  • Certify for benefits using EDD Tele-CertSM.
  • Get information on how to file a new UI claim or reopen an existing claim.
  • Request copies of your 1099G tax information.
  • Find your local America’s Job Center of CaliforniaSM.

Hours: 24 hours a day, 7 days a week

1-866-333-4606
Español
  • Presentación de Solicitudes
  • Información sobre su Pago
  • Información General
1-800-326-8937
1-800-547-3506
1-866-303-0706
Tiếng Việt
  • Nộp đơn xin
  • Thông tin về chi phiếu
  • Thông tin tổng quát
1-800-547-2058

Note: If you receive a phone call from the EDD, your caller ID may show “St of CA EDD” or the UI call center numbers 1-833-978-2511 or 1-800-300-5616.

Deaf and Hard of Hearing Customers

Deaf and hard of hearing callers can contact EDD using one of the following:

  • Teletypewriter (TTY) at 1-800-815-9387: (This option does not use the California Relay Service and is recommended).
  • California Relay Service (711): Provide the UI number (1-800-300-5616) to the operator.
    • Note: If you are calling outside of California, use your state’s relay service.

Share Your Insights with Us

Download, print, and complete Comments, Suggestions, and/or Complaints (DE 8123) (PDF). You may need to download the no-cost Adobe Reader to view and print this document. Mail your completed form to:

Employment Development Department
PO Box 826880 – UISD, MIC-40
Sacramento, CA 94280-0001

Last Revised: 09/10/2020

Get Payment Status

Find out how to manage and monitor payment activity on your unemployment claim and the EDD Debit CardSM.