Paid Family Leave Automated Phone Service Instructions

Press 1 for benefit payments:

It can take up to three weeks to receive your first benefit payment, either by the EDD debit card or by check.

• For the status of your benefit payment, press 1.
• To request a copy of your payment history, press 2.

Press 2 for information on:

• Creating an online account, press 1.
• Online claim submission, press 2.
• Password reset, press 3.
• Online issues, press 4.
  • To speak with a representative, press 0 after choosing any of the options listed above.

Press 3 for information on:

• Benefit eligibility and payments, press 1.
• Filing a claim, press 2.
  • To request an initial claim form by mail, press 1.
• Filing an appeal, press 3.
• The Family and Medical Leave Act and California Family Rights Act, press 4.
• To speak with a representative, press 0.

Please have your Social Security number, EDD Customer Account Number (EDDCAN), or Claim ID ready so we can provide faster customer service on your claim.

Press 4 for information on:

• For employer Voluntary Plan information, press 1.
• For employee Voluntary Plan information, press 2.

(If you have a voluntary plan, your pay stub or W-2 will have “VDI” contributions instead of “CA-SDI” contributions.)

Press 5 for information on:

• Elective Coverage, press 1.
• Benefit payment amounts, press 2.
• Elective Coverage premiums, press 3.
• How to file a claim, press 4.
  • To order an informational packet for Elective Coverage, press 8
• To speak with a representative, press 0.