Contact Information for Unemployment Insurance

We’re Here for You

Choose the most convenient way to reach us.

Use UI OnlineSM

UI Online is the fastest way to ask a question about your claim. Log in, then select Contact Us to get started. If you don’t have a UI Online account, register now.


If you do not have a UI Online account and have a question about UI, or you would like to report fraud, you can Ask EDD.

Unemployment Phone Directory

Find the right telephone number you need for unemployment insurance, including our self-service line. This directory also outlines phone numbers by languages spoken.

Unemployment phone numbers by language
Language Phone Number
English and Español
  • Filing Claims
  • Payment Information
  • Technical Help
  • Password Resets
  • UI Online Questions
  • General Information
  • EDD Customer Account Number

Hours: 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on California state holidays.

Note: Monday morning before 10 a.m. is our busiest call time, so we recommend calling at other times.

English (Self-Service Line)
  • Get information on your last payment issued.
  • Certify for benefits using EDD Tele-CertSM.
  • Get information on how to file a new UI claim or reopen an existing claim.
  • Request copies of your 1099G tax information.
  • Find your local America’s Job Center of CaliforniaSM.

Hours: 24 hours a day, 7 days a week


All other languages:

1-800-300-5616. Interpreter services are available free of charge.

Deaf and Hard of Hearing Customers

Deaf and hard of hearing callers can contact the EDD using one of the following:

  • Unemployment Customer Service phone line: 1-800-300-5616.
    • Note: Video Relay Service (VRS) calls are received as telephone calls by the EDD.
  • Teletypewriter (TTY): 1-800-815-9387. This option does not use the California Relay Service and is recommended.
  • California Relay Service (711): Provide the Unemployment Insurance Customer Service number (1-800-300-5616) to the operator.
    • Note: If you are calling from outside of California, use your state’s relay service.

Share Your Insights with Us

Download, print, and complete Comments, Suggestions, and/or Complaints (DE 8123) (PDF). You may need to download the no-cost Adobe Reader to view and print this document. Mail your completed form to:

Employment Development Department
PO Box 826880 – UISD, MIC-40
Sacramento, CA 94280-0001