If you are having problems using our website, start by checking the following.
Your Browser Version
Use the latest version of your Internet browser. Versions more than two updates behind are not supported. For the best experience, use a browser that supports 128-bit encryption. If your browser says that you cannot login, you may need to update your browser.
Be sure that cookies are not blocked. Some functionality on this website may not work unless you allow cookies.
When you visit a State of California website, you should know that data linking your computer to a certain website (a “cookie”) may be created. Temporary cookies may be used when necessary to:
- Complete a transaction.
- Process data submitted to us online.
- Facilitate an ongoing Internet interaction.
- Understand trends in the use of State websites.
Cookies do not compromise your privacy or security. Using web browser settings, you can refuse the cookies or delete the cookie file from your computer.
Enable PDF Viewing
Opening a PDF
If you cannot open the PDF in your browser, try refreshing the page, or save a copy to your computer and open the PDF file using Adobe Reader.
Not all forms can be filled out on the computer. If you cannot fill out the form electronically, print the form and complete it by hand. Save and print a copy for your records.
Consider Web Traffic
Our website may be experiencing high traffic. Allow pages to download completely before selecting any of the links.
Your Internet Service Provider
Your Internet Service Provider may be experiencing a problem. Check if you have the same problem with another website (see Web Traffic above).