Technical Help

If you are having problems using our website, start by checking the following.

Your Browser Version

Use the latest version of your Internet browser. Versions more than two updates behind are not supported. For the best experience, use a browser that supports 128-bit encryption. If your browser says that you cannot login, you may need to update your browser.

Enable JavaScript

To use the full functionality of our website, JavaScript must be enabled. Check your browser settings to make sure JavaScript is not disabled and cookies are not blocked. For instructions, visit How to enable JavaScript in your browser.

Unblock Cookies

Be sure that cookies are not blocked. Some functionality on this website may not work unless you allow cookies.

When you visit a State of California website, you should know that data linking your computer to a certain website (a “cookie”) may be created. Temporary cookies may be used when necessary to:

  • Complete a transaction.
  • Process data submitted to us online.
  • Facilitate an ongoing Internet interaction.
  • Understand trends in the use of State websites.

Cookies do not compromise your privacy or security. Using web browser settings, you can refuse the cookies or delete the cookie file from your computer.

Enable PDF Viewing

Your browser may not be able to view the file. For best results, open PDFs using Adobe Reader. For more information, visit Adobe Support

Opening a PDF

If you cannot open the PDF in your browser, try refreshing the page, or save a copy to your computer and open the PDF file using Adobe Reader.

Fill-in Forms

Not all forms can be filled out on the computer. If you cannot fill out the form electronically, print the form and complete it by hand. Save and print a copy for your records.

Consider Web Traffic

Our website may be experiencing high traffic. Allow pages to download completely before selecting any of the links.

Your Internet Service Provider

Your Internet Service Provider may be experiencing a problem. Check if you have the same problem with another website (see Web Traffic above).