Benefiting Californians Articles

Labor Day celebrates the California workers who help build strong communities. California experienced healthy job growth in 2024, averaging 18,071 nonfarm jobs gained per month. The State has completely recovered the 2.7 million jobs lost during the Pandemic, and in several industries, eclipsed job growth gained before the Pandemic. As of August 2024, California’s economy now includes more than 18.1 million jobs – a total of 3,141,900 more jobs in the State than were in place prior to the pandemic outbreak.

Earlier this year, we began working with Amazon Web Services (AWS) and InterVision, a leading IT managed services provider, to implement Amazon Connect. This cloud-based, modern contact center platform will transform the EDD customer and employee experiences. Amazon Connect will empower our customers with a seamless experience by harnessing the latest technology across voice calls, live chat, chatbot and self-service functionality.