EDD's Document and Information Management Center uses advanced technologies to process mail, scan and store information, process transactions, and much more. These services help EDD collect employment taxes (we’re the largest tax collection agency in the nation, other than IRS), and process documents for unemployment, disability, and Paid Family Leave programs. In State Fiscal year 2023-2024 the EDD processing 9.1 million documents and deposited over $822 million.
We are taking action to continue modernizing these systems to ensure we provide the best possible services to our customers.
At any given time, we process up to 400 different forms from customers and currently 60 percent of these do not benefit from document management technology. The new investments we are making will allow us to automate this processing and save time for our customers. The goal is to improve the customer and employee experience by digitizing and streamlining manual processes, automating workflows, and reducing manual data entry. Our employees will be able to spend more time helping customers and less time manually processing paperwork.
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