By law, the EDD must determine if a person meets the legal requirements to receive benefits. While the vast majority of benefits issue quickly, a small percentage of claims require customers provide more information. In the past, this required a scheduled phone interview with an EDD representative. This year, customers have been able to complete an online questionnaire quickly and conveniently.
More than 35,000 customers have received online questionnaires instead of waiting for a phone interview. On average, eligibility issues are now completed in less than six days. When compared to a phone interview process that often took many weeks, this is significant progress!
In September, we are expanding the eligibility issues available to unemployment customers through the online questionnaire, including information needed when a worker quit their job, is unavailable to work, or did not complete work search activities. Customers will also be able to respond to questions about their eligibility for the California Training Benefits program. This update will allow more customers to use the fast and convenient online form to provide supporting documents and information.
EDD will continue modernizing to improve the customer and employee experience with enhancements just like the online Eligibility Questionnaire.
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