Welcome to EDDNext
Transforming the Customer Experience
EDDNext is a modernization effort to transform the customer and employee experience. We’re updating online applications, contact centers, our processes, policies, procedures, and forms. We want your experience to be easier and faster.
Latest Updates
- What’s Next for EDDNext: CIO Girn Talks Strategy, Next Steps (Industry Insider)
- CIO Academy Recognizes Leaders, IT Teams (Industry Insider)
- EDD CIO Urges Industry Reps to Engage, Propose Cloud-Native Solutions (Industry Insider)
- EDDNext Year in Review Report (2024): Highlights from 2024 and looking ahead into 2025 (PDF)
- LAO Recommends Continued Funding for EDDNext – With New Guardrails (Industry Insider)
What We're Working Towards
Listen to Ron Hughes on the Public Sector Network as he provides updates about what's next with EDD.
Expanding language access to California’s diverse communities is a key part of our effort to transform the customer experience.
Stay Connected!
Check out our blog for interesting articles on Department updates and more. Or, subscribe to our newsletter.
How We'll Get There
The future is bright for you when you turn to us. We have years of improvement projects going full steam ahead. Here is where we are now.
What to Expect
- A safer and easier way to apply for benefits online.
- Simple notices and forms that are easier to understand.
- More ways to serve yourself online without needing to call.
- An updated and modern contact center so it’s easier for you to reach us.
- Materials in more languages to help all Californians.
Our Progress So Far
- Made the online unemployment application shorter and easier to use. It now has fewer questions, less confusing language, and clearer instructions.
- Now offer unemployment applications in Armenian, Simplified Chinese, Traditional Chinese, Korean, Tagalog, and Vietnamese through myEDD, in addition to English and Spanish.
- Launched myEDD, a safer and easier way to sign in to all benefit programs.
- We now offer direct deposit so you can get your payments faster and in a way that works best for you. You can also choose a debit card or mailed checks.
- Working with outside partners to create better tools and services.
What's Next
- Upgrading identity verification to make your process faster, safer, and automatic.
- Making benefit applications even easier to complete.
- Expanding our Voice of the Customer program so we can improve your experience.
- Continue making important upgrades to our contact center like voice, chat, text, and more.
Build a Stronger Future With Us
We’re looking for passionate team members ready to make a difference for all Californians, when they need it the most.