Statewide Training Unit Catalog

This training explains the basics of the Workforce Innovation and Opportunity Act (WIOA). It covers key terms, purpose, and how WIOA works.

Lesson A — History and Purpose of WIOA

Learn the history of workforce acts, starting with the Wagner-Peyser Act of 1933. Understand the WIOA’s goals and the services it provides for job seekers and employers.

Lesson B — The Five Titles and Six Core Programs

Discover the five titles in WIOA offered to Californians. Learn about the six WIOA goals. The lesson focuses on programs under Titles I and III in more detail, while also reviewing Titles II and IV.

Lesson C — Guidance and Implementation

Explore the federal and state-level policies that guide the WIOA. Learn the principles and terms needed to understand how WIOA is implemented.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

The module gives an overview of the organizations that manage WIOA programs. It explains how these groups work together at the federal, state, and local area levels. You’ll learn how WIOA funds are assigned and distributed with help from the Department of Labor and the California Workforce Development Board.

Lesson A — Federal- and State-Level Administration

Learn about the federal and state agencies responsible for managing WIOA.

Lesson B — Local Area and America’s Job Center of California (AJCC) Administration

Understand how Local Areas and AJCC locations are organized. Learn about staff roles and the services provided under Titles I and III.

Lesson C — Title I and Title III Funding

Explore how Title I and Title III funds are divided and when they are paid out.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

This module explains how program performance is measured, reported, and integrated with WIOA requirements at AJCC locations.

Lesson A — Collecting Data

Learn how program performance relates to reporting requirements. Understand the types of services provided locally and reported to the Department of Labor. Explore “reportable-only” activities and those that count as “in performance.”

Lesson B — Performance Indicators

Get an overview of the six performance indicators required by WIOA. Learn who is included in each performance indicator and how success is measured.

Lesson C — The Exit Clock

Understand the difference between the exit date and the exit clock. Learn what services reset the exit clock for participants.

Lesson D — CalJOBS Activity Codes

Discover how CalJOBS service activity codes identify a participant’s active and inactive status. Learn about service activity codes for individuals and employers.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

This module introduces the Career Development Model and its five steps. It shows how to help job seekers create a clear plan for their job search.

Lesson A — Historical Perspective on Career Theory

Learn about the history and growth of career coaching. Understand key terms and theories used in the field today.

Lesson B — The Career Planning Process

Explore the Career Development Model and its five steps. Learn how to evaluate where job seekers are in the career planning process.

Lesson C — Interacting with Job Seekers

Discover how to communicate effectively with job seekers. Learn basic career counseling and customer service skills.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

This module focuses on the two key parts of the job search: building a strong resume and preparing for interviews.

Lesson A — Resume Makeover

Learn about different types of resumes commonly used by job seekers. Understand how to give clear and helpful feedback to improve their resumes.

Lesson B — Interview for Success

Discover essential interview tips and techniques for every step of the process. Review professional etiquette, dress codes, expectations, and how to handle job offer negotiations.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

This module explains the performance accountability measures required by WIOA. It uses examples to outline key concepts and the terms involved in calculating six common performance indicators.

Lesson A — What Do We Mean by “Performance?”

Learn about performance accountability measures. Understand how data is collected, who uses it, and how it is reported.

Lesson B — Who’s in Performance and When Do They Exit?

Understand the difference between “reportable only” activities and those that count as “in performance.” Learn how to distinguish “reportable individuals” compared to “participants” with examples.

Lesson C — Performance Indicators

Get an overview of the six performance indicators required by WIOA. Understand the employment and wages indicators in detail and see examples of how they are calculated.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

This module focuses on the two performance indicators for education and training programs:

• Credential Attainment
• Measurable Skill Gains

It explains how the indicators work, shares examples of success, and highlights best practices in using CalJOBS activity codes.

Lesson A — Credential Attainment

Learn what Credential Attainment means and how it works. Review examples of successful outcomes for this performance indicator.

Lesson B — Measurable Skill Gains

Understand the Measurable Skill Gains indicator and how it works. Explore examples of positive results for this measure.

Lesson C — Activity Codes and Performance

Discover why activity codes are important and where to find them. Learn how these codes affect the Exit Clock and review state and local performance goals.

Time estimate: 2.5 hours
Intended audience: WIOA Title I, WIOA Title III

This two-day, interactive training provides a general understanding of the CalJOBS system. It helps staff use a CalJOBS functions efficiently, manage caseloads, and report services under WIOA and State grant programs.

Requestors can choose one or more lessons, including:

• CalJOBS Navigation
• Managing and Customizing the Staff Dashboard
• Individual Registration
• WIOA Application
• Participation and Activity Codes
• Case Notes and Document Management
• Objective Assessment Summary
• Individual Employment Plan
• Closures, Exits and Follow-Ups
• Case Management Tools
• Commonly Used Reports

Time estimate: Variable
Intended audience: WIOA Title I, WIOA Title III

This hands-on training teaches employers and workforce staff can use CalJOBS labor exchange features. It covers:

• Posting job orders.
• Searching for and contacting qualified job seekers.
• Maintaining different types of employer accounts.
• Searching for resumes and viewing labor market information.
• Managing communication between employers, job seekers, and workforce staff.

Staff also learn how to:

• Register employers and assist those already registered.
• Enter employer activity codes and case notes.
• Run employer reports.

Time estimate: 4 hours
Intended audience: WIOA Title I, WIOA Title III

This training gives business services and employer outreach staff an overview of the Customer Relationship Management (CRM) module in CalJOBS. It shows how staff can use the CRM module to manage their employer outreach efforts.

Staff will learn how to:

• Identify the two types of employer accounts.
• Create and manage a Marketing Lead employer account.
• Convert a Marketing Lead into a Recruiting Employer account.
• Record services using employer activity codes and case notes.

Time estimate: 2 hours
Intended audience: WIOA Title I, WIOA Title III

In collaboration with the Financial Management Unit, this training focuses on the financial management features in CalJOBS, including reporting functions. It covers financial management for WIOA Title I programs and special grant projects.

Staff will learn how to:

• Request WIOA funds.
• Submit and review monthly and quarterly expenditure reports.
• Complete the closeout report process.

Time estimate: 2 hours
Intended audience: WIOA Title I, WIOA Title III

This webinar covers CalJOBS system changes or new modules specific to California. The STU offers it whenever a CalJOBS system update happens. Participants review the changes and enhancements to the system.

Time estimate: Variable
Intended audience: WIOA Title I, WIOA Title III