Tarjeta de débito
Su tarjeta de débito
Use su tarjeta de débito para pagar facturas, comprar comida y todo lo que desee.
New: Changes to Your Debit Card
We have changed the bank we use to issue your debit cards. As of February 15, 2024, benefits are no longer issued to a Bank of America debit card. Instead, they are now issued to a new Money Network prepaid debit card.
For more information, watch The EDD is Transitioning to New Debit Cards (YouTube).
Important: If you still have a Bank of America debit card with EDD benefits, you’ll need to contact Bank of America at 1-866-692-9374 to request a check for the remaining funds on that card.
Money Network Prepaid Debit Card
Use your debit card to pay bills, buy groceries, and everything in between. We issue your benefit payments on a debit card that’s fast and convenient. Plus, there’s no credit check and we don’t monitor your transactions.
No personal bank account required.
Withdraw cash at ATMs, banks, and stores with cash-back options.
Transfer funds to the bank of your choice at no additional cost.
Receive fraud protection from a Zero Liability Policy.
Replacements for lost, stolen, or damaged cards will be delivered in 7 to 10 business days from the date you order it. Once you order it, do not request a second one. Ordering a second card will permanently block the first one, and may cause a delay in getting your money.
Note: Bank of America representatives cannot answer questions about your claim or pending payments.
Lost or Stolen Cards
If your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the Lost or Stolen option from the automated menu.
Damaged Cards
If your card is damaged, you can order a replacement card online.
Card Activity within the Last 90 Days or $20 or Greater Balance
If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.
No Card Activity within the Last 90 Days and Balance Less Than $20
If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Customer Service Help section of this page.
If you no longer want to use your card, contact Bank of America to get any remaining monies, and then destroy your card.
Important: Do not mail your card to us for any reason. We cannot accept returned debit cards and cannot remove money from them. If you send us your card, we will forward it to Bank of America for destruction.
If your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the “lost or stolen” option from the automated menu. You do not need to have your old card number or speak to a representative.
If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.
Replacement cards will be delivered in 7 to 10 business days from the date you order it. Once you order a replacement card, avoid requesting a second one. Ordering a second card will permanently block the first one and this may cause a delay in receiving your payments.
Note: Bank of America representatives cannot answer questions about your claim or pending payments.
Expired Cards
Card Activity within the Last 90 Days or $20 or Greater Balance
If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.
No Card Activity within the Last 90 Days and Balance Less Than $20
If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Additional Information section of this page.
If you no longer want to use your card, contact Bank of America to retrieve any remaining funds, and then destroy your card. Do not mail your card to the EDD for any reason. The EDD cannot accept returned debit cards and cannot remove funds from the debit card. If you return a card to the EDD, we will forward it to Bank of America for destruction. If you have an overpayment established on your claim and would like to make a payment to the EDD, visit Benefit Overpayment Services to learn how.
Your Payment Options
Choose from two safe and secure payment options.
Important Dates for Your Bank of America Debit Card
| Date | Actions You Can Take |
|---|---|
| March 31, 2024 | Last day to request and be issued a replacement card, if your card is lost, stolen, expired, or scheduled to expire before March 31. |
| April 15, 2024 | Last day to activate and use your card as you normally do to make payments, cash withdrawals, and purchases. |
| April 30, 2024 | Last day to choose one of the options below for any money left on your card:
|
After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check.
Report a Lost or Stolen Card
If you lose your card, lock it while you look for it. To lock your card, log in online or download the Money Network Mobile App. If your card is permanently lost or stolen, call 1-800-684-7051 (TTY: 1-800-684-7053). For more information, visit Lost or Stolen Cards.
Customer Service Help
For more help, you can speak with a Money Network Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:
- Within the United States: 1-800-684-7051
- Outside of the United States: 1-531-262-5282
- TTY: 1-800-684-7053
Important: Money Network representatives cannot answer questions about your claim or our programs.
Disclosures and Fees
You will receive important information with your card. Be sure to read all information including fees for the debit card. For digital wallets, view your Cardholder Agreement (PDF).
Questions?
Still have questions? We've got you. Check out our Benefit Payment Options FAQs.