Preguntas frecuentes sobre la tarjeta de débito prepagada de Money Network

Money Network has the advanced resources and secure systems needed to better support you. With Money Network, you'll get direct deposit features, enhanced customer support, and a 24/7 help center with staff who speak multiple languages.

You can get money from ATMs, banks, and as cash back during purchases.

• ATMs: Use Find ATMs or the Money Network App to find ATMs with no fees. Other ATMs may charge fees.
• Banks or Credit Unions: Visit any bank or credit union branch that accepts Mastercard or withdraw cash for a fee. Make sure you have ID and know your balance.
• Cash Back: Ask for cash back when you use your PIN to make a debit card purchase at participating locations, like grocery stores.

You can check it online, with the Money Network App, or by calling Money Network at 1-800-684-7051.

If you lose your Money Network Card, you can lock it to prevent theft while you look for it. To lock it, log in or use the Money Network App.

If it’s lost or stolen, call Money Network immediately at 1-800-684-7051 (TTY: 1-800-1684-7053) to deactivate the card and send a replacement. Allow 7-10 business days to receive it. If you want to receive a replacement card faster, fees may apply (PDF) when using priority shipping.

Call Money Network at 1-800-684-7051. Money Network allows customers to reset their PIN after three failed attempts to enter a correct PIN.

There are no fees required to receive your payments by debit card. Fees may apply when you use your card. For more information, review the Terms and Fees and Cardholder Agreement (PDF). If you cannot find an answer to a question you have, contact Money Network at 1-800-684-7051.

• Don’t share your PIN or Money Network password.
• Only share your Money Network Card number, expiration date, and CVV for purchases.
• Report your lost or stolen card immediately.
• Use the Money Network App to immediately lock your card if you have lost it, set up spending alerts, and review your balance and transactions regularly.

Once the funds are available on your debit card, the transfer is available within three days in your personal bank account.

You can do transfers on the Money Network App or set up a recurring transfers schedule on the Money Network website.

Money Network will mail you a debit card within 7-10 days after you approved for benefits. Future payments are available on your debit card within 2 days from when you certify with continued eligibility.

Note: Holidays and weekends will delay payment until the next business day.

Visit the Money Network FAQs to learn more.

You need to contact Bank of America at 1-866-692-9374 to request a check for the remaining funds on your card.

Generally, the EDD will only have access to information related to the amount of benefits deposited to your debit card and the date those deposits are made. 

No. The debit card is not associated with a credit line and will not show up on your credit report. Your debit card allows you to access your benefit payment funds from your prepaid debit card account.

Generally, the EDD will only have access to information related to the amount of benefits deposited to your debit card and the date those deposits are made. Learn about how Bank of America shares card account information.  

No. The debit card is not associated with a credit line and will not show up on your credit report. Your debit card allows you to access your benefit payment funds from your debit card account.

If you still have money on your Bank of America card from before January 15, 2024, you can use that money until April 15.

Note: After April 30, you'll need to contact Bank of America at 1-866-692-9374 to request a check.

March 31, 2024 is the last day to request and be issued a replacement card, if your card is lost, stolen, expired, or scheduled to expire before March 31. If your Bank of America card is lost, stolen, or damaged, it can be replaced at no cost to you.

If your card has been lost or stolen, you must contact Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913).

If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.

If your card has expired, and you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service.

Note: After April 30, you'll need to contact Bank of America at 1-866-692-9374 to request a check.

Generally, the EDD will only have access to information related to the amount of benefits deposited to your debit card and the date those deposits are made.  

No. The debit card is not associated with a credit line and will not show up on your credit report. Your debit card allows you to access your benefit payment funds from your debit card account.