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Customer Survey: State Disability Insurance

State Disability Insurance (SDI) is funded entirely by workers and most California workers pay into it, meaning they are most likely eligible for benefits. The SDI program has two separate benefits:

Disability Insurance (DI) provides short-term benefit payments to workers who have lost wages due to pregnancy or a non-work-related illness or injury.
Paid Family Leave (PFL) provides benefit payments to individuals who need time off from work to care for a seriously ill family member and to new parents who need time to bond with a new child.

This survey asked respondents to report their level of satisfaction with EDD services when receiving DI and/or PFL benefits. Percentages are rounded to the nearest whole number.

Highlights

Disability Insurance

DI claimant satisfaction with the process of filing a new DI claim using SDI Online:

PPie chart showing that 81 percent were completely or mostly satisfied, 12 percent were moderately satisfied, and 7 percent were only a little satisfied or not satisfied at all.

Percent of DI claimants who used SDI Online to file their most recent claim for benefits:

Bar graph showing that 79 percent of claimants used SDI online to file their most recent claim..

EDD response time* to DI claimants’ applications for benefits:

Pie chart showing that 37 percent of claims took one week or under, 30 percent took one to two weeks, 25 percent took two weeks to one month, and 8 percent took one month or longer.

Paid Family Leave

PFL claimant satisfaction with the process of filing a new PFL claim:

Pie chart showing that 77 percent of claimants were completely or mostly satisfied, 13 percent were moderately satisfied, and 10 percent were only a little satisfied or not satisfied at all.

Percent of PFL claimants who used SDI Online to file their most recent claim for benefits:

Bar graph showing that 81 percent of claimants used SDI Online to file their most recent claim.

EDD response time* to PFL claimants’ applications for benefits:

PPie chart showing that 37 percent of claims took under one week, 32 percent took one to two weeks, 24 percent took two weeks to one month, and 7 percent took one month or longer.

*Benefit payments are normally issued within two weeks of the EDD receiving a properly completed claim. In 2018, the EDD processed 93 percent of DI claims and 88 percent of PFL claims within two weeks. Claims that were not processed within two weeks required additional information for processing.

Survey Methodology

The EDD uses survey industry best practices to ensure our results represent our customers’ opinions. View the Disability Insurance Customer Methodology (PDF) for more information.