Apply and Manage Your Claim Online

UI OnlineSM

Want to file for unemployment online? Use UI Online—the fastest and most convenient way to apply and manage your unemployment claim online. UI Online is available from both your desktop or mobile device.

To register for UI Online, follow these steps:

Create a Benefit Programs Online Account

Before you can use UI Online, you must first create a Benefit Programs Online account.

Important: Once you submit your registration, you are not done yet. You will receive an automated email to confirm your account, which includes a link. Select this link to complete your registration. For security purposes, the link will expire within 48 hours.

If you don’t get this message in your inbox, check your spam or junk mail folder.

Register for UI Online

To create your UI Online account, you must be logged in to Benefit Programs Online. Once you are logged in, select UI Online and provide the following information:

  • First and last name as it appears on your claim
  • Date of birth
  • Social Security number
  • EDD Customer Account Number

Important: Your EDD Customer Account Number is automatically mailed to new customers within 10 days of filing a claim. If you have lost your EDD Customer Account Number, call us at 1-800-300-5616 from 8 a.m. to 8 p.m. (Pacific time), seven days per week, except on state holidays.

How to Use UI Online

Now that you have your Benefit Programs Online and UI Online accounts set up, you can use UI Online to:

  • File a claim.
  • Reopen a claim.
  • Certify for benefits and report work and wages.
  • Monitor the status of eligibility issues.
  • Get your latest claim and payment information.
  • Change your address and phone number.
  • Verify your identity.
  • Receive notifications including reminders to certify for benefits.
  • View in-person and phone appointments.
  • Reschedule a phone interview.
  • View, print, or request a copy of your tax information from the past five years.
  • Check your UI Online inbox for important messages.
  • Ask a question.

Note: To apply for benefits online, you must be at least 18 years old. If you are underage, you can apply by phone, fax, or mail.

Know When to Apply

You can apply through UI Online during the times (Pacific time) listed below:

When you can apply with UI Online
Days of the Week Available Time
Sunday 5 a.m. – 8:30 p.m.
Monday 4 a.m. – 10 p.m.
Tuesday – Friday 2 a.m. – 10 p.m.
Saturday 2 a.m. – 8 p.m.

Note: Whether you select UI Online or UI Online Mobile you will be directed to the full UI Online site and have access to all online features.

Need Technical Assistance?

For more information on UI Online, use these helpful resources, including video tutorials and FAQs.

UI Online Help

Once you are logged in to UI Online, you can select the question mark (?) icon or choose the Help link in the upper right-hand corner of the screen.

Technical Support for UI Online Account

Call EDD for help with account set up or login issues. You can call 1-800-300-5616 from 8 a.m. to 7 p.m. (Pacific time), Monday through Friday except on state holidays.

Note: Beginning March 3, the Unemployment Customer Service Center hours will change to 8 a.m. to 7:00 p.m. (Pacific time), Monday through Friday except on California state holidays.

Protect the Security of Your Account

Never share confidential information such as your password or Social Security number with anyone. If your account has been compromised, Contact UI.

Browser Compatibility and Pop-up Blockers

For the best experience, use the latest versions of Google Chrome, Mozilla Firefox, or Internet Explorer. Additionally, you must disable pop-up blockers to access features of UI Online.

Register and Create an Account

Creating an account is an important step as soon as you qualify for unemployment benefits.

With this account, you can apply for unemployment benefits, reopen an existing claim, and manage a claim.

Additional Resources