FAQs - Electronic Funds Transfer

e-Services for Business

To access an employer payroll tax account online, you must first create a username and password. Visit e-Services for Business for instructions.

State Data Collector Program

To enroll in the Statewide EFT Program, follow the instructions below:

1. Complete the Electronic Funds Transfer (EFT) State Data Collector Program – Vendor (Third Party) New Enrollment Request Form (DE 26) (PDF).
2. Submit the DE 26 to the EDD via fax to 1-916-654-7441 or mail it to the address below:

Employment Development Department
e-Pay Group, MIC 15-A
PO Box 826880
Sacramento, CA 94280-0001

You will receive a letter from us once your enrollment has been processed. The letter will include a temporary security code to be used to create your profile.

EFT payments post to your employer payroll tax account the next business day following the initiation of your payment.

No. Both the ACH Debit and ACH Credit transactions can only be started by you or your employer representative or payroll agent.

No, there is no fee to use the ACH Debit method. If you use the ACH Credit method through your bank, you are responsible for any fees charged by your bank.

No, you can submit multiple employer payments in one file using the Bulk Payment option. This option is for Payroll Tax Deposit (DE 88) only.

If you use the State Data Collector Program, you are required to use a unique bulk filer ID number and password, and make sure that each of your clients are enrolled in the EFT program before sending your first payment file.

Yes, we recommend that you use one of the following:

e-Services for Business

• eXtensible Markup Language (XML)
• Comma Separated Value (CSV)

State Data Collector Program

• Delimited File Format
• Fixed File Format

Yes, you can schedule an ACH Debit payment up to 90 days in advance. 

ACH DEBIT PAYMENTS:

Payments can be cancelled if your request is received and processed before 3 p.m., Pacific time, the day before the settlement date.

Services for Business:

You can cancel direct entry payments and entire bulk payment files submitted through e-Services for Business by withdrawing the pending request.

A written request is required to cancel an individual payment within a bulk payment file submitted through e-Services for Business.

Fax the written request to 1-916-654-7441 and include the following information:

• EDD employer payroll tax account number
• Business legal name
• Payroll date
• Payment amount
• Submission date
• Settlement date
• Signature
• Requestor contact information (name, title, phone, and fax number)

State Data Collector Program:

Bulk Filers/Web Payers/Phone (IVR):

Contact the State Data Collector at 1-800-554-7500, Monday through Friday, 8 a.m. to 3 p.m., Pacific time, or log in to your account and follow the instructions on Webpayer FAQs.

One-Time Pay Option:

Contact the State Data Collector at 1-800-554-7500, Monday through Friday, 8 a.m. to 3 p.m., Pacific time, except on state holidays, and provide the confirmation number for the payment you wish to cancel.

Federal/State Employment Taxes (FSET)/Third-Party Software:

A written request is required to cancel an individual payment within a bulk payment file that was submitted through FSET. 

Fax the written request to 1-916-654-7441 and include the following information:

• EDD employer payroll tax account number
• Business legal name
• Payroll date
• Payment amount
• Submission date
• Settlement date
• Signature
• Requestor contact information (name, title, phone, and fax number)

ACH CREDIT PAYMENTS:

Contact ACI Payments, Inc. at 1-800-487-4567, Monday through Friday, 7 a.m. to 7 p.m., Central time, except on state holidays.

If you need to make changes to your bank account information, use one of the following:

• e-Services for Business: Enter your new bank information online.
• State Data Collector Program – Vendor (Third Party): Enter your new bank information online.

No, each agency is separate from the others. Make your EFT payments to the appropriate state agency based on the type of taxes you are submitting.

If an ACH Debit payment has not settled, cancel the payment and report it again correctly.
If you made a payment through your bank and the payment has not settled, contact your bank for further instructions.

If the payment has already settled, review How to Correct Prior Reports, Returns, or Deposits.

• e-Services for Business or Express Pay: Call the Taxpayer Assistance Center at 1-888-745-3886, Monday through Friday, 8 a.m. to 5 p.m., Pacific time.
• State Data Collector Program: Call 1-800-554-7500. Press the star key (*) to reach an operator.
• ACH Credit: Contact your bank.

To clear an ACH Debit block on your bank account, provide your bank with the EDD’s Company Identification number to avoid your tax payment being rejected:

• e-Services for Business: 2282533055
• State Data Collector Program: 1282533055

If an EFT transaction does not settle on time, a penalty of 15 percent, plus interest, is charged on late payroll tax payments. If you are submitting a late payment, you can include self-assessed penalty and interest with your payment.

If proof of payment is required, it is the taxpayer’s responsibility to work with their bank to get verification that funds were transferred from their bank account to the state’s bank account.

Your bank will notify us when a payment cannot be processed. You will be notified by mail and instructed to resubmit your payment. The letter will include a reason code that explains why the payment was rejected.

We receive a Notice of Change from your bank on payments submitted with invalid bank information such as an incorrect routing number. Your bank can correct the information and process the payment.

You will be notified by mail and instructed to update or correct the bank information before submitting your next payment to prevent future payments from being rejected by your bank.

Note: Anyone using payroll software to store bank information to report payments must make the corrections within the software before submitting their next payment.