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Customer Survey: Unemployment Insurance

The Unemployment Insurance (UI) program provides partial wage replacement benefit payments to eligible workers who have lost their job or had their work hours reduced. Once an individual is found eligible for a UI claim, they must certify every two weeks that they remain eligible to continue receiving benefits.

This survey asked respondents to report their level of satisfaction with Employment Development Department (EDD) services when receiving UI benefits. Percentages are rounded to the nearest whole number.

Highlights

UI claimant satisfaction with the process of opening a new UI claim:

Pie chart showing that 82 percent of respondents were completely or mostly satisfied, 11 percent were moderately satisfied, and 7 percent were only a little satisfied or not satisfied at all.

UI claimant satisfaction with claim management services after filing a claim:

Pie chart showing that 81 percent of respondents were completely or mostly satisfied, 10 percent were moderately satisfied, and 9 percent were only a little satisfied or not satisfied at all.

Overall usefulness of UI Online Mobile^SM:

Pie chart showing that 92 percent of respondents found UI Online Mobile extremely or mostly useful, 5 percent found it moderately useful, and 3 percent found it only a little useful or not useful at all.

Survey Methodology

The EDD uses survey industry best practices to ensure our results represent our customers’ opinions. View the UI Customer Survey Methodology (PDF) for more information.